"Shane has been really helpful and friendly throughout the whole process."
"No hassle, good advice, great deal on a fantastic Audi. James B is a credit to them."
"From start to finish we were dealt with excellent service by Shane."
"Max was fantastic, he explained everything in detail, answered any questions we had."
"Shane Clark was amazing and made the whole process of buying a car from 200 miles away simple."
"Brilliant customer service buying my first car on finance. Liam Moore was so helpful."
"Dealt with Liam, he genuinely looked to see what was I was interested in and what could work in my budget."
"James welcomed us on arrival and was very open to all our questions."
Cons:
"Choice of cars is excellent.. unfortunately couldn't get the deal I wanted."
"No details on cars (mileage, model, specs' etc) except price."
"Tried to negotiate on a car that was for sale for £15,750. Offered £15,000 for it and Liam Moore's response was, 'We are not prepared to move on the price, are you prepared to pay more?'"
"Been in recently and spoke to Shane. His cocky, arrogant attitude put me right off."
"Tom is friendly, approachable and professional. He has kept in touch and has been quick to respond to queries."
"I phoned up on Thursday to book in for a test drive on a car I’d seen on their website, told them where I was coming from as it was a 3 hour round trip. All was fine and booked me in for the following afternoon. I got there to view the car and they told me the man who booked me in had gone home sick."
"Unprofessional service, pulled up to find a staff member swearing at the manager about the incompetence of another staff member not pulling his weight."
"I phoned up to book in for a test drive on a car I’d seen on their website, told them where I was coming from as it was a 3 hour round trip."
Vehicle Quality
Pros:
"I bought a 2 series a few weeks ago and picked up an issue with a tyre pressure on the test drive."
"What a great dealership, absolutely recommend them."
"I was so impressed on entering motor match with the choice Of high quality cars felt spoilt for choice."
"The dealership told me I would have to have the car returned at my own cost, be it recovery or driven with a cracked alloy even after I brought this up in the test drive."
"We had fabulous service from Jabe from first day until the end of our buying process."
"Just got my new BMW today from John at motormatch chester. What amazing service."
"Harry our sales assistant delivered exceptional service from the moment I picked up the phone to enquire about a car to the second the keys were handed over."
"The service I received throughout was fantastic. Fast responses, a detailed video viewing and I didn't feel under pressure to lock down a vehicle that wasn't right for me."
Cons:
"The car I viewed was definitely in need of attention, paint work was very rough in places."
"I bought a 2 series a few weeks ago and picked up an issue with a tyre pressure on the test drive. I then found a cracked alloy wheel which had been previously and badly welded on the inside of the alloy."
"The dealership showed little to no interest in rectifying this issue at my convenience and threw their terms and conditions at me as an obvious get out."
"False advertising, car did not have sat nav as advertised. No response after several attempts to contact them now they have my money."
"Bought a car recently and was dealt with by James who was absolutely amazing and friendly, no pushing to buy extras and did everything possible to help me achieve the outcome I wanted!"
"Bought a a200cdi 2014 4/5 months ago to discover a major oil leak."
"Do not trust any of their health check papers that they do. They sell you a “faultless” vehicle than discover issues on way home or a few months later."
"I recently bought a car from salesman Harry Griffiths where he made my purchase so easy with the different options to choose from which suited me, great service all round from a demo drive to collection, not one hiccup."