Address: 10 Long Barn Ln, Reading, RG2 7SZ, United Kingdom
Phone: +441189312476
Rating: 4.1
based on 140 reviews.
Booking and Scheduling
Pros:
"I booked my car for an MOT by phone and was able to book a slot very quickly."
"Easy to book online. Great value MOT £35."
"Very easy to book online, good experience!"
"Booked an appointment the day before for a morning MOT appointment and had very smooth and quick experience."
"Booking is simple via web site."
"Easy to book on line plus confirmation sent to my mobile."
"Very easy to book - nice reception staff. Easy to find as well."
Cons:
"Got there with a simple question... he just said go to the reception and told me to GET OUT!"
"Worst customer service. I booked my appointment for wheel alignment for Saturday... But next day again same story that I have to leave my car for whole day."
"Small old place. Booked online and took the day off work, got there and found they didn't have my appointment."
"Even after being booked by blackcircles.com my appointment was showing on a Sunday instead of the booked Saturday."
"Booked an appointment and paid the full amount online (240 £) then they called 3 days before the date to inform that they need to reschedule my appointment to the following week."
"On the following Friday, i took the day off to deliver my car. When i arrived they told me it needs 2.5 hours to finish!"
"Shocking service. Booked my car in at 09H30 and paid for online a week in advance. Got a lift back to work and only went back at 14H30 after work. They hadn't even looked at my car."
Customer Service
Pros:
"The customer service is always really good."
"Had spoken previously with both Jay and Lewis, who were the most helpful people I have ever dealt with."
"Manager James and the engineers were so kind and helpful! Excellent service!"
"I always get honest advice and they have gone out of their way to help me."
"Friendly staff who rang me and texted me when complete."
"Excellent service and helpful staff - they have looked after my car for the past four years and I am always very pleased with the work and with their respectful attitudes."
"I've been using the autocentre for a few years now for my MOT's and servicing and have always found the team to be friendly, professional and trustworthy."
Cons:
"The worst customer service I have ever encountered..."
"Terrible image terrible service I would not recommend and I would never return."
"Worst customer service. I booked my appointment for wheel alignment for Saturday. I visited at my appointment time but I was told that there must be some problem with booking system because they don’t do wheel alignment on Saturday."
"Worst place to do service. The receptionist was rude and arrogant."
"The woman at Reception was so rude & the Manager, Ross was unhelpful!"
"Awful customer service, and dishonest I took my car in for a full service and mot i get a call shortly after saying its failed due to a cut in the tyre which wasn't there when I took it in."
"Never updated me on my cars repairs, took 3 days for them to fix it and even then they didn’t tell me it was ready."
Quality of Service
Pros:
"They provided helpful advice, carried out the work efficiently and when something went wrong with the piece after they installed it (not their fault), the garage honoured the guarantee."
"Had my Air-con serviced and regassed. Did a good job, work done effortlessly and comes with a month guaranteed."
"Very impressed with the service provided by this establishment!"
"Very rare to find a garage repair service that you come away from feeling that you haven't been ripped off."
"The manager spoke with me inspected damage and said they would sort it out."
"Jazz replaced a headlight lightbulb on my mini cooper at the weekend and the service was so quick and efficient."
"The car is running very well after service and they fixed an oil leak and replaced lighter fuse for no additional cost."
Cons:
"Fitted rear discs and pads. Getting bad road noise since."
"The worst garage I have ever taken my car into."
"Very horrible experience with Halfords."
"Checked aircon and said it needed new part. Booked in 2 weeks later and when I arrived no part had been ordered."
"Terrible service & unhelpful! When I picked up my vehicle after having a MOT & full service, there was a deep scratch at the side of my vehicle. They denied it & refused to look into it."
"They did the job very quickly. However, the investigation is not very professional!"
"They damaged my car to generate repair work by placing broken spring in."
Value and Pricing
Pros:
"Had to get my exhaust checked as it was blowing. Got it booked in... Quoted a good price. Job done."
"Price is competitive and I felt very comfortable going there on my own."
"I always come to Halfords Autocentre... The work done is professional and the prices are very competitive."
"Will certainly use Halfords again and maybe for servicing as well as my MOT."
"Bought heavy duty battery for friends Vauxhall Zafira 1.9CDTI/SRI,2010. Luckily they had a good stock. Cost £110 which is very competitive&5 Year Guarantee!"
"They are honest, reasonably priced, friendly and quick."
"Delighted to have found a garage I can trust to do my MOT 3 years in a row."
Cons:
"Had my Air-con serviced and regassed... A lil pricey but there was a discount offer on the service."
"Quoted high price (£650) for front and rear brake pads/discs and spark plugs, local garage quotes me £400."
"I think Halfords is overcharging their customers."
"Quoted over £600 to fix binding brakes, another reputable garage fixed the issue for £50."
"They cannot provide receipts of what they claim to have ordered. They fraudulently took money from me and now my car is having problems after paying more than £1000."
"Highly unprofessionals, MOT failed just because of tyres, but came up with a big list of failures and asked £1700 to fix them."