Halfords - Stockton Reviews Summary

Customer Service

Pros:

• "The man who served me was helpful and knowledgeable about the bike I purchased."
• "Lauren the woman that served me was great I'm disabled and couldn't if changed the headlight bulb so she did it for a reasonable fee of 8 pound she was chatty and kind."
• "Very happy with the helpful staff."
• "The staff were really friendly and knowledgeable."
• "Superb staff they are very helpful and punctual."
• "The service today was impeccable. Truly the epitome of service with a smile."
• "The staff couldn't have been more helpful. Unfortunately, they didn't have one of the items I was after, but that didn't stop them from running around after me, trying to find it for me. Brill! Thanks."

Cons:

• "Shocking service, rang them three times on a Sunday and three times I was cut off."
• "Took a bloody age to get noticed & served on a 'click n collect' order."
• "Pretty poor, ordered online, couldn't apply British Cycling discount... then got to the store and item was left on display faulty."
• "Very poor customer service and knowledge."
• "Waited ages for assistance and was told come back later to have accessory fitted."
• "Told item was in stock and ready to collect. Girlfriend collected and was told item wasn't in stock."
• "Turned up on time to find the shop was closed due to the tills not working... Not very helpful at all."

Product & Stock Availability

Pros:

• "Ordered new number plates and fitted them."
• "Bike collected 2 hours later all sorted thanks for the great service."
• "I looked in on Halford Stockton, to buy a few things for my car, diesel additive car care products too, a great choice of products, well-stocked and arranged."
• "Built 2 new bikes within an hour and everything was top quality, including accessories - You really do get what you pay for!"
• "Helpful staff with good product based knowledge regarding the items I purchase made my life much easier having someone on hand to answer my questions."
• "The quality of the bike build was excellent and my son was thrilled with the quality of his new bike."
• "The Halfords store is always clean and tidy, bikes, tools, and equipment are all well placed for easy viewing."

Cons:

• "Not enough choice on car stereos in my opinion and we had a run in with the staff earlier in the year when we had a sat nav fitted."
• "Total waste of time trying to buy anything in store with Halfords each time you go none of the products they show on the shelves are in stock."
• "When I arrived for my free inspection/service, they were not expecting me."
• "it took 3 visits to pick a bike up that was bought online it was not ready the first and second time."
• "Recently Purchased the next base 322gw dash cam literally a couple week ago and doesn’t even record full footage waste of money."
• "Quite a large store but surprisingly few bikes on show."
• "Most unhappy unhelpful staff I have ever seen... Really terrible customer service and didn't even give eye contact..."

Staff Attitude & Expertise

Pros:

• "The girl who served us was very polite and friendly."
• "Thank you so much for making my long stressful day much better."
• "Great customer service Adam, thanks."
• "Makes a big difference to be greeted nicely and helped without feeling you are taking up their time."
• "I particularly like the 'Advanced' range of tools with a lifetime warranty."
• "The guy that we had to fit the lightbulb was great! You could really tell he was experienced and knew what he was doing."
• "The staff member I dealt with was both polite and knowledgeable and took the time to explain things to me."

Cons:

• "Despite buying 3. mountain bikes from Halfords, in the last 2 years I will never return after such deplorable service."
• "Never had any drama’s in Halfords. Place is always busy whenever I go in and there’s always a wait to get served."
• "Would give zero stars if I could."
• "Never come back to Halford again... Not recommended at all."
• "Avoid!! Disgusting attitude by the staff when returning dash cam."
• "Non existent customer service, more interested in getting away early on a Friday."
• "Rude and arrogant. Not helpful at all."