Wheatley Car Centre Reviews Summary

Customer Service

Pros:

• "Absolutely amazing customer service from start to finish."
• "The lady on reception and Chris couldn't have been kinder or more helpful, and got me on my way again, thank you so, so, much."
• "Chris was amazing and very helpful through the whole process and I am very happy with my choice!"
• "James was incredibly helpful and accommodating and gave a lot of time helping us out."
• "Lorraine was friendly and helpful as were the rest of the staff that I spoke to."
• "The sales staff were very helpful as I live in Northamptonshire."
• "Jon Axford at Wheatley Car Centre was both professional and helpful."

Cons:

• "Was also promised by James he would send the spare key and he never did. Nice customer service until the car is gone, and a few patch ups to sell the cars."
• "Very pushy and make you feel you have to make a purchase."
• "Final delivery was slightly disappointing as the Salesman I had been dealing with was away (due to illness) on the Sunday we arrange handover."
• "Manager doesn't seem to care either."
• "The salesman never came out of the office to show and talk me about the cars."
• "They've messed me over, my husband and his mum who wasn't even a customer."
• "AVOID this place, very unhelpful and the cars look nicer on the internet and aren't great in person. STAY AWAY from here."

Car Quality

Pros:

• "The car was pristine and everything that was promised was delivered."
• "The car i bought was exactly what i was looking for and was handed over to me in A1 condition."
• "The car itself was in excellent condition having been valeted and serviced prior to collection and was handed over with 1/2 a tank of fuel."
• "The cars onsite were all in immaculate condition, their plot has a very high standard of cars whilst still at very competitive prices."
• "The car is as described, it's great."
• "The car I bought was in great nick at a good price and was delivered after a thorough valet."
• "Our VW Up! was delivered to us newly serviced and with a fresh MOT with all minor faults corrected."

Cons:

• "There was some very minor scratches in the driver's door well. (Previous owner)"
• "Extremely dishonest and lied numerous times about 'damage' when purchasing our smart car."
• "You don't expect to find scratches on panels, and an automatic tailgate which refuses to open, on a car with only 19,000 miles on the clock."
• "BMW 5 Series Touring was advertised with clean bodywork but on arrival the car had scratches and scuffs on just about every panel."
• "On collecting the car none of the work had been done and it was getting close to Christmas."
• "I tried to start 3 cars and they didn't turn over. I was there for about 3 hours."
• "I ended up choosing a car that I hadn't thought fully about and really regret my decision with going to a place that won't give you good service unless you LOOK like you are going to spend 15k to 20K on a car."

Value and Honesty

Pros:

• "We were offered a competitive trade in against our car (without it being seen due to the Covid distance selling regulations) there wasn’t any haggling on its condition when we arrived."
• "Bought a Ford Fiesta for 7.5K - very happy - test drove 2 cars and salesman was very helpful and not pushy, gave me as much discount as he could."
• "This is about the only used car garage I trust. They're extremely helpful and don't offer you ridiculous packages and on the plus side the cars and prices are very competitive."
• "Always responded to my queries, went the extra mile to ensure we got the right deal on our part ex and our new car."
• "The car is fantastic, Jon went out of his way to get a recall sorted."
• "Hands down the best car centre I have ever been to."
• "Edited to say that the car had a fault (not the garages fault) and Wheatley dealt with it straight away with no issues whatsoever."

Cons:

• "Wasted four hours of my day travelling to view the car. A bit more honesty could have saved us all some time."
• "Don't sell your car to this dealership unless you want them to make your wife cry at being ripped off as they did to us."
• "The office was locked when I arrived (after near 1 hour drive) and there was no note posted on door to advise customers anyone was actually there."
• "Purchased a car in February, after they processed it’s MOT/service - en route home it failed me and I was stuck in snow on the motorway for 3-4 hours, I received only an apology."
• "I have to select at least one star. All they are looking is money."
• "Really not very professional at all."
• "If it was anyone else I probably would have walked away."