Wheelers Car Sales Reviews Summary

Customer Service

Pros:

• "Excellent customer service, highly recommended."
• "The staff were friendly and helpful and responded very promptly to my questions via text or on the phone."
• "Chris reassured me and patiently answered every question."
• "Ben provided exceptional customer service and helped us today and allowed us to test drive a BMW i3 in a friendly, non pushy manner."
• "The customer service was exceptional, even though there was no bargaining on the price, which is fair enough."
• "Amber was a pleasure to deal with, nothing was too much trouble."
• "The entire process was smooth and all questions were answered appropriately with hard factual evidence rather than a soft ‘salesy’ explanation."

Cons:

• "The response I got from Andy was nothing less than disrespectful."
• "A week later, with not much communication (we had to chase them) and a very lazy attitude to get it done, they couldn’t fix the radio and speaker- no suggestions as to how they would rectify it!!"
• "Received very poor service from the Sales department."
• "Not very good after service."
• "I was greeted with a flustered and frustrated sales person who couldn't find the keys to the vehicle."
• "Only slight down side is the answering service, I spoke to them three times, without effect absolutely useless."
• "The garage is composed of compulsive liars or incompetent bodyshop technicians/valeters."

Vehicle Condition

Pros:

• "The car was serviced, mot’d, valeted, plus new tyres, brakes and discs all round."
• "The car was delivered on time by a really professional and pleasant man."
• "Great quality vehicle which I'm now really happy with."
• "The vehicle is in immaculate condition, thoroughly checked and valeted."
• "Car is excellent, and was immaculate when I collected it."
• "The car is immaculate and drives beautifully."
• "The Subaru was in amazing condition!!"

Cons:

• "Since owning the BMW i3 we purchased from wheelers I have spent over £3k repairing faulty door handle, rubbers to top of shock absorbers and general poor health and condition of the car."
• "They clearly don’t do any sort of check on the car before selling them to the customers as they’d of noticed the car had a leak in the boot causing both the boot and the backseats to grow mould."
• "On collection day, I was told the valeters would need 4 hours to get the car ready for collection, for me it seems they needed only 4 mins as the car had water streaks down the side and the pan roof was dirty on the inside."
• "Shocking! After purchasing the Isuzu dmax on 24/07/2019 and spending just shy of £15,000 on the vehicle. The engine blew up, nearly setting on fire."
• "Bought a Range Rover- advertised as “mint condition “ no problems stated on the listing and due to covid you can’t view so took their word for it due to their apparent good reputation. They had it for a week after sale to check it over and service it and put MOT etc on so we were surprised when they delivered it that the back bumper was hanging off."
• "The car is not fixed, the noise is still there, all you have done is fixed 1 issue which is the tyre pressure sensor, used half a tank of my diesel, used my car for errands."
• "Bought a second hand car from them which has a recurring issue."

Sales Experience

Pros:

• "Absolutely amazing experience with wheelers! I wouldn't recommend anywhere else as highly."
• "The whole transaction was fast, smooth and completely straightforward."
• "I cannot recommend this company highly enough and would urge anyone who has doubts about buying online to have faith in this Wheelers- I did and wasn’t disappointed!"
• "Sales - on the whole very good, Chris is a very nice chap to deal with and did everything he said he would, can't fault my experience at all with Chris."
• "I'd definitely recommend Wheelers Chipping Norton Ltd because I received a very good service."
• "Very slick and simple process throughout, from initial test drive to final paperwork and collection."
• "I'd endorse Wheelers Chipping Norton Ltd because from start to finish they acted with complete openness, politeness and respect for me."

Cons:

• "We decided to leave the car and not purchase as it just seemed too difficult to actually get the car."
• "Extremely disappointment with Wheelers car garage."
• "Dreadful experience. They were efficient when it came to taking my deposit but that's where the service ended."
• "Ridiculously insulting. Offered me half the AutoTrader trade-in price for my car."
• "I would still recommend Wheelers, even after my experience."
• "Visited Wheelers yesterday and was greeted by Tom who was very knowledgeable about the cars on their forecourt."
• "Absolutely terrible experience with the sales team, when agreed to purchase the car they agreed to rectify a number of faults and told me the car would be sold with a no advisory mot certificate."