Waylands - Volvo Cars Swindon Reviews Summary

Customer Service

Pros:

• "Excellent service and cam belt change on my Volvo. Harry and technicians did a great job and car was cleaned immaculately."
• "Excellent service from first telephone contact to book a full service & MOT, to the keys being returned!"
• "The service was outstanding. I was quickly introduced to Talia Bentley who took her time to find out what we really needed."
• "I was very impressed with the quick response. 👍"
• "I was struck by the friendly, efficient, attentive, helpful staff - at reception Sallyanne and Catherine, with most useful information also given to me by Ben."

Cons:

• "I cannot believe the incompetence of the staff and the manager running the showroom/service center."
• "Being treated like a customer from a back street garage, Volvo obviously think they are making enough money to not worry about customer services."
• "We have reported all of the above problems to the sales rep and also tried to contact the sales manager on numerous occasions both of which fail to contact us."
• "Extremely unhappy with the aftercare we have received from Waylands Volvo in Swindon."
• "The customer service at Waylands was atrocious, several phone calls unreturned then ignored when I tried in person."

Sales Experience

Pros:

• "I must say though, I was only in there 2 mins looking at a XC90 and had 2 sales persons approach."
• "I have just bought a Volvo XC 40 from Waylands Volvo and I am very pleased with the car."
• "Recently my wife and I dropped into the Swindon showroom to scope out a new car, just because we were passing. The service was outstanding."
• "It's great to see how people, like Talia, can take away the stigma of 'car salesman' and demonstrate a genuine interest in your requirements to make a good recommendation."
• "The whole experience was very professional the communication throughout was excellent was a seamless process."

Cons:

• "I'll be honest, the prices for servicing etc are quite high. All main car dealers are, for that matter."
• "Had to take my wife’s polestar 2 in for some repairs. Waylands were much more helpful than polestar it has to be said."
• "I had to give this one star, just so I could record my comments. But really it's a no stars from me, really bad customer service, and the Service Manager is rude, impolite and really has no idea how to look after people."
• "In purchasing my new Volvo from this dealership at first the buying experience was a great service from the saleman. Unfortunately the after care has been pretty dreadful."
• "Shocking lack of interest to arrange a service when I called."

Car Quality and Maintenance

Pros:

• "The brand new workshops are superb. Very smart XC60 courtesy car."
• "I recently purchased a used BMW from Waylands Volvo in Swindon. Shiraz was an absolute star, what genuine, lovely guy."
• "The car was repaired within the week. So overall I would highly recommend Wayland Volvo."
• "Brilliant customer service, all the staff I dealt with went out of their way to be friendly and accommodating."
• "When we discovered a mark on one of the Volvo’s alloys, Jake quickly arranged for it to be repaired."

Cons:

• "Vehicle handed over with engine management light on and service indicator not reset; some parts of interior not valeted well."
• "Whilst away, discovered one rear seat belt badly frayed (a probable MoT failure); another visit to have it replaced once part had arrived."
• "We have reported all of the above problems to the sales rep and also tried to contact the sales manager on numerous occasions both of which fail to contact us."
• "Only one small complaint. Please don’t put me in a fuel guzzling XC90 next time!!!"
• "I'll be honest, the prices for servicing etc are quite high. All main car dealers are, for that matter."