Sofa Club | Lakeside Reviews Summary

Delivery Experience

Pros:

• "It was delivered swiftly and the delivery team were professional and polite."
• "Delivery was great. On time and the drivers were brilliant."
• "Once delivery had been booked I received a message two days before to confirm the time and on the day the delivery guys called me to confirm the delivery time."
• "Bought my Chelsea sofa and received it within 2 weeks of purchase."
• "The delivery team were great and the customer service team answered any questions I had along the way."
• "The delivery guys set it up, no immediate or obvious problems - so fine."

Cons:

• "We pre ordered our sofa back in February for delivery at the start of June and they delivered 2 halves of completely different sofas."
• "Our experience with the sofa club was horrendous! On the day of delivery the two men delivering our sofa was rude from start to finish!"
• "When checked the new sofas they were also damaged! They’ve offered my £100 compensation which is crap."
• "I called to arrange delivery today, apparently they can't hold the sofa and all have been sold."
• "Delivery took a whole month, sofa came with defect(two rips !) Delivery man left before I could even make full inspection!"
• "Ordered sofa and they booked delivery date and gave a slot of 7am - 9pm (really helpful) then on the morning of delivery I checked the delivery link to find it was cancelled!"

Customer Service

Pros:

• "The sales rep Lisa Collier went above and beyond to help me with my order!"
• "Thank you to Clint at the lakeside shopping area ! He really did go above and beyond to try and help us find a sofa that would be perfect for our home!"
• "I have had my Windsor sofa for a couple months now and I'm so happy with it! It is so comfortable and such good quality. I was so impressed with their customer service."
• "Helpful & friendly customer service I had with Eve! Would highly recommend."
• "After ordering I looked at the reviews and have to admit I was a bit concerned, but I had absolutely no reason to be, my sofa came in just two weeks, the customer service was so organised."

Cons:

• "I’ve never encountered such poor customer service in my life. It’s unclear whether this issue stems from individual employees or the entire business."
• "DO NOT ORDER FROM THIS COMPANY. They have no interest in helping and their customer service is shocking!"
• "Absolutely shocking! Got sent the wrong sofa. Customer service is horrendous! No contact number! Just WhatsApp messaging in which the chat gets deleted every 24 hours."
• "DO NOT USE SOFA CLUB! Sofa was lovely to start with. The state of it after 3 months is horrendous."
• "Their website states you will receive a refund within 7 days, but dependent on which bank you use, it could be 10 working days. This is a LIE!!!"
• "I am extremely disappointed and I urge anyone interested in using this company to read the reviews before making their decision. I will not be using this company ever again."

Quality of Product

Pros:

• "I have had my Epping sofa for a month now and I'm so pleased with it! It’s really good quality and really comfortable."
• "The sofa it self looks and feels brand new."
• "I have had my Windsor sofa for a couple months now and I'm so happy with it! It is so comfortable and such good quality."
• "The sofas are so comfortable and great quality.. Thank you Sofa Club."
• "The sofa is amazing and lovely to sit on and really comfortable."

Cons:

• "The sofa they sent isn’t even half the size of what they’ve shown. It has no filling it and it hurts to sit on it."
• "Sofa broke within a month (springs went when my 2 year old sat on it)."
• "The quality of their sofas are diabolical. I even paid the additional £155 for the premium package, and submitted a claim and been told “due to wear and tear there is nothing they can do”."
• "Ordered a sofa was told six weeks delivery!! I’ve waited around 11 weeks, got rid of my old sofa weeks so been sat on an air bed."
• "The state of it after 3 months is horrendous. I understand you get “wear and tear” as they keep telling me, but this is after 3 months!!!"

Company Integrity and Practices

Pros:

• "I ordered a sofa end of February and it got delivered this week I’m disabled and the delivery guys were so helpful unwrapping and taking the package off."
• "Had a great experience with this company, ordered a lovely corner sofa, and it arrived as expected, when expected."

Cons:

• "This company is very good at advertising their sofas and requesting reviews as soon as you purchase your sofas, but the quality and durability is below par in comparison to how much they cost."
• "They delete people comments on instagram asking for help."
• "Another customer I spoke to messaged the managing director directly and he said he would block her if she kept asking for a refund."
• "They only leave positive reviews on their website and remove any negative ones."
• "AVOID this company AT ALL COST. You will wait months and months for your sofas and you still won’t even receive it."
• "DO NOT GO NEAR THIS COMPANY. Sofa only lasted a month before we had issues."