Currys Reviews Summary

Customer Service

Pros:

• "The staff are helpful if you have any questions."
• "Very helpful with my laptop. I also bought a printer the lady serving was delightful."
• "However Dan was very helpful professional and informative so we upgraded after refund very very good service."
• "Staff was very helpful, James had a lot of knowledge and could give very good advice on the products we were looking at."
• "We were served by Jane who was nothing short of brilliant."
• "Lady Who Served Me Behind The Counter, She Was Very Helpful, Professional & Polite Manner."
• "Lovely young man Elliott on til very helpful and doing a good service to customers I was very impressed with him."

Cons:

• "To be expected customer service as usual is poor, not willing to help customers and push problems back at them."
• "I recently purchased a Rangemaster dual fuel cooker from Curry’s in Lowestoft, initially I was assisted by a member of staff whose name is Ellie, this person couldn’t have been more unhelpful she was rude and ignorant."
• "Absolutely disgusted with Curry Lowestoft. My elderly parents went in to buy a TV the day before my father was due an operation for cancer."
• "Popped in to look at phones, was told by sales assistant that they didnt know enough about them."
• "Poor experience today. Arrive half an hour before closing to be left standing around for 20 minutes while staff were performing their closedown process."
• "But older woman who was serving quite rude to him when he asked a question about the pick and mix offer."
• "Dreadful. Stood for over 10 minutes yesterday waiting to pay for a purchase at the till."

Product Availability

Pros:

• "A well stocked store, clean and well laid out."
• "Had what I needed in stock and the staff looked after me quite well."
• "Very helpful staff the item I wanted was also in stock and available."
• "A place that has nearly everything electrical and if they dont have it in store, you have their online web site."
• "Great shop to buy all your kitchen appliances, T.V, radio, audio player, Hoover's, carpet cleaner, computer, laptop, computer accessories, etc and much more."

Cons:

• "Went in to store to look for a cheap laptop found one on display that was interested in, asked for assistance from lady in store told was not in stock have to order the online, then told can not be ordered in as none available."
• "A nice little store but its size is its downfall as it doesn't carry a huge range of stock."
• "Checked on line that the 2 tablets we required were in stock. Found an assistant to help us and he wrote down what we wanted an went and told someone else. She came over informed is that the tablets were out of stock."
• "They seem to have a shrinking range of products on show. This time the camera collection had reduced significantly and most of the display shelf was filled with packs of paper instead of cameras."
• "Had a good look around found a good bargain but trouble was the item was out of stock because it was that popular."
• "Product availability is not what I would expect. I understand it is a low volume store, but have better products could help."

Store Experience

Pros:

• "The presentation of this store is great. There are lots of devices and tech on display that you can test and read information about there."
• "Awesome staff, they were all very helpful with finding what we wanted, our payment options and explaining the process."
• "Absolutely 5* service. Microwave. Oosh lovely."
• "Walked in needing a microwave. Assistant came along. Walked out with a microwave. This is just how I like to buy stuff; no messing about."
• "Great service, extremely helpful and Informative especially 'Jane' who helped me find the right product Including insurance and necessary software with a great attitude and very knowledgeable she made the entire process simple and well lead... Definitely going to be returning next time I need to purchase a new appliance.. Thanks again Jane... 11 out of 10"
• "Really nice shop with lots of electrical products. Prices for all budgets."
• "Well laid out store and good products to look at."

Cons:

• "Overpriced on accessories, and lack of sales staff made shopping here an awful experience."
• "Not great. Stood waiting for someone to help me. I approached a group of 4 staff chatting about lunch rota. Finally they heard me."
• "Staff didn't look very cheerful. Didn't seem like that they wanted to help. more interested in shutting up shop and pushing me out the door rather than wanting to take my money."
• "If the on duty manager hadn't sorted the problem out would have been no star's, bought a microwave two weeks ago, only used it once and the bulb 💡 blew, took bulb back to see if they could get me another."
• "Walked in, as always all staff members busy so can't approach.... waited as always."
• "Went there with my mother to buy a microwave. No-one on hand to talk to, the till had a long queue with one person serving."
• "Visited the store today Saturday to purchase iphone, nobody serving at the phone department hung around for ten minutes being totally ignored by staff in the store."