Address: Unit 6, Spitfire Retail Park, Trowbridge BA14 0AZ, United Kingdom
Rating: 3.6
based on 160 reviews.
Customer Service
Pros:
"Wanted to say a big thank you to Nick. I came in with my Mum to purchase some items for her new home. Nick was lovely, a genuine guy."
"COVID measures still in place. Not too busy. Attentive staff on hand to help customers if required."
"Bought a Dyson this morning and was served by the very helpful Karolina at the Trowbridge store."
"This time I was served by Ryan who was really helpful and I felt nothing was too much trouble for him."
"Today we went into the Trowbridge store and was assisted by Francesca. What a great lady very knowledgeable and helpful."
"I dealt with a guy called James due to TVs being his area. He was professional and didn't push you. His service was above and beyond."
"Did click and collect and the staff member actually put the product in the boot of my car. Great service."
Cons:
"The lack of stock to take away is staggering. 2nd time I've been and no stock of a small freezer and a laptop."
"I’ve been ringing all week and NOBODY can help. They have £1k of my money and I’m paying for a care plan (did receive email) with no product!"
"Being told at 6:55pm that we have to leave the store because your staff don't get paid past 7pm... was told it isn't in stock."
"Went in to look at an iPhone with my fiance, salesman had no interest in what we were asking, walked away halfway through conversation."
"4 x staff just stood around chatting to each other in kitchen dept."
"Lack of staff on the floor to busy talking among themselves and when you ask the reply is I cant help as I dont have a log in as I only sell phones."
"Hopeless when asked to demonstrate two H-Fi systems and comment on pros and cons between them the staff member had nothing to say."
Product Availability and Pricing
Pros:
"Good range of stock. Out of stock items can be ordered, collected in store or delivered."
"Nice large store that also has a carphone warehouse, that sell a good range of mobile phones, laptops & hardrives, headphones, fridges & freezers, cookers, washing machines & dishwashers, kettles, toasted sandwich makers, coffee machines, irons, plus so much more."
"Lots of products to actually get your hands on for a more tactile shopping experience than some other electrical retailers."
"The prices were competitive and we hit on a day when reduced installation costs were on offer."
"Currys redeemed themselves because they do price match up to 7 days afterwards and they accepted they'd made a mistake with the offer and met me half way."
Cons:
"Not so good on exchanging fridge freezer that was not up to the job, not helpful and was just looking & waiting for 6 o'clock and not helping us much at all."
"Went on a Tuesday and decided on a unit (tumble dryer)... Went back on the Thursday and we couldn't purchase the unit we were after. Price had gone up £75!!"
"Got a laptop was told I need to buy anti virus and Microsoft office because they were not on the laptop so paid an extra £70 for that when I got home It was already on the laptop so was told to buy something that was already there staff was not very helpful and obviously didn't know the product."
"Sat nav wasn't in stock, monitor wasn't in stock, infact most times i check for things in stock it's rarely in stock."
"I've been told my only option is to be refunded due to lack of stock, and then to go and repurchase online, all well and good except the item has now increased in price by £100."
"Too many items out of stock, no clear information on when stock will be available."
"Rubbish as always! Less than 30% of items in stock!"
Store Experience
Pros:
"It was welcoming the minute you ask the workers."
"We knew what we were going in for so this was a fast and painless visit."
"Impressive branch of currys. Very good staff. Not pushy. Very knowledgeable and friendly."
"More importantly, the staff was friendly. They all seemed to have good senses of humor."
"Good social distance signage, all staff members were wearing masks and felt safe whilst browsing."
"Good parking and they loaded it in our car. Do give them a try."
"Range is ok."
Cons:
"It's no wonder retail stores are heading for extinction."
"There is no need to humiliate us and make us feel ashamed that she has a disability."
"NOT THE FIRST TIME this has happened in this store to me...lost a sale again today. Disgusted."
"Looking upstairs for a dishwasher, staff just stand there twiddling their hair. Literally... Absolutely useless customer service in this place."
"I spent 30 minutes looking at tvs and not 1 member of staff approached me."
"This shop is so hot in the summer, there is AC but it can't compete with 30 odd TV's and a steel shell."