"I've put on it.The customer service prior to, and on the day of purchase was exceptional."
"Car was exactly as described - no nonsense descriptions."
"The car was in extremely good condition! As described."
"I bought a Audi s4 2010 plate which is a 13 year old car but driving and inspecting this vehicle tells a different story the quality of this car is breath taking."
"Car was exactly as described and ready to to take away there and then, full tank of fuel included to get me home."
"The car was exactly as pictured and described, immaculate inside and finished to a great spec."
Cons:
"A few days later the check engine light came on."
"The only issue i had was the navigation module was missing, but within 3 days they'd sent me a brand new one direct from MB."
"Had an issue with the parking brake. I informed TW Automotive and they said to get it fixed and they'd cover in."
"The warranty company wernt playing ball so TW auto after ringing them payed the bill."
"Also whilst there was told the timing chain was clicking and needs changing and the clutch was on its way out."
"My car recently got a chip in the windscreen, autoglass came out to fix it and told me it had previously been fixed so I contacted the garage about this."
"The car unfortunately encountered a mechanical issue on the way to be delivered to us."
"Bought a BMW in January and all was good then 2 weeks ago my fan belt and tensioner went so took to a bmw specialist to fix as under warranty."
Customer Service
Pros:
"Tee (one of the partner) made me feel extremely comfortable thanks to his expertise and excellent customer service."
"Their knowledge of German cars is phenomenal, and only matched by the stock in their showroom."
"Really good to deal with. From the moment i booked my viewing to collecting the car."
"The service was amazing and they could not have any more in my eyes, so thank you 😊."
"Genuinely Great communication from start to finish."
"The service was amazing nothing was too much trouble."
"Absolutely top class customer service!!! Highly recommend for superb customer service."
"The guys were absolutely fantastic from start to finish, no pushy sales, just honest sales men."
Cons:
"TW automotive, they are very lucky to be getting 1 star from me."
"for anyone wanting to buy a car from these guys, please do your hpi checks with other companies, check for salvage."
"don’t listen to the sales chat, they have got plenty of that."
"But at automotive have gone above and beyond .from an email of interest on tuesday night to a quick response phone call wednesday , thursday making the deal .friday paying for the car .saturday tw auto brought my car 122 miles to my door step."
"I informed TW Automotive and they said to get it fixed and they'd cover in."
"I was soon put at ease after talking to these guys at length."
"The guys here where very helpful and full of knowledge about the vehicles they had in stock very helpful and nice to do business with."
"I have to say the best customer service experience for any car trade professional ever! (35+ years of experience)"