Address: Morris St, Mill St, Industrial BL2 2BL, United Kingdom
Phone: +441204531464
Rating: 4.5
based on 409 reviews.
Customer Service
Pros:
"Anna Fletcher who is one of the service advisers was extremely polite and helpful and is an asset to your company."
"Amazing service, I was so pleased with all the help and information I was given by Nathan."
"Usman provided the best service I could ask for. He made everything easy from start to finish."
"The staff that I came across were fantastic."
"Usman was amazing, I feel he got me the best deal for the best car, he explained everything that I didn’t understand."
"Awesome customer service from Usman throughout the whole of the car purchase, regular updates and even a quick video of my new car waiting for me on the day of pickup."
"The best service from start to finish - I knew exactly what car I wanted and I wasn’t pushed to buy anything I didn’t need."
Cons:
"Shocking Customer Service from Service Team!! - Been using Volkswagen Inchcape Bolton for over 2 years now... the customer service has been shambles."
"I said I'm already here, why would I go away and ring up."
"Very unhelpful despite being quiet at the time of our visit."
"The receptionist told me he didn’t have me down as a waiting appt and it would be at least 45 mins before they could start my service."
"They have had my car for a service for 4 days. They will not answer the phone."
"More issues with this dealership; When my car was serviced in April 2023 I raised an issue with auto hold/parking brake sticking on."
"Falsely diagnosing my car as needing 4000 of work. Told me it needed fuel pump and Injectors. Turned out to be a fuel pressure sensor costing £78."
Sales Experience
Pros:
"Received my Brand new Golf last week. What an amazing experience from start to finish."
"What a great experience I have had buying my car from Volkswagen Bolton Dealership."
"An amazing experience with buying our sons first car here. From start to finish the sales process was efficient & we were kept well informed."
"Once I made my decision, they ensured that the car was in immaculate condition before handing over the keys."
"Went in to look at the potential of a new car, ended up buying 2! David Sloan was our guy and he made the whole process easy."
"Fantastic service, we were looked after from start to finish without feeling pressured."
"The whole experience, from choosing a car to collecting was fantastic."
Cons:
"The car did take longer to arrive than anticipated but that was so certain areas could be sorted to my satisfaction."
"Slight hiccup on day of pick up, but sorted me out and made the experience stress free."
"I felt I had to wait too long for an appointment."
"I purchased a 2017 plate car from this dealership remotely... I strongly recommend not purchasing a used car from this dealership."
"The sales side has slipped since my usual sales person left to go to another company."
"Fault with sticking auto hold not resolved, dismissive attitude to my concerns about the issue."
"What is disappointing is I haven't had the car 12 months and receiving emails saying the car needs a gear box oil Chang and also one saying brake fluid change."
Vehicle Delivery & Condition
Pros:
"The Car was very clean at the time it was presented to me."
"David Sloane ** what a great experience, thanks to David we have a great new family car, he was honest from the start and followed everything up that we asked of him."
"Got a fantastic & competitive deal on a new car and drove off feeling like a VIP."
"I have just purchased another two-year service plan as I was very happy with the service I received."
"This made you feel comfortable and safe before driving the vehicle away Thanks Usman."
"Usman was very knowledgable and even provided information without me asking for it which was amazing."
"I’ve got my car now, everything has been perfect and I am so pleased that Mr David Sloane has sorted everything out for me to get this car and really appreciated for all his efforts."
Cons:
"Had the car 2 and a half months service light come on so phoned you and you wanted to charge me £300 only put 1500 miles on it."
"Prior to a software update and a relay fault our vehicle would show 260 to 280 miles at 80% it now only shows 170."
"It wasn’t until 10 mins into my homeward journey I noticed someone had unplugged the power connection to my dashcam."
"Won't be buying from vw. Husband has a troc and that will be our last vw car."
"After spending over 28 thousand pounds expected better asked local VW dealer and thay said thay would have dune it before I picked it up so close to its service, first time buying a VW and last saving up to change it."
"I then phoned at 11am and was told that my car had been ready since late on the evening of the 14th, I asked why had not been informed that my car was ready and was informed that the service agent (Dominic) had gone on Christmas holiday."
"The guy who dealt with me said...can you ring up later because the person who books it ? is on the phone.."