Vindis Bedford Volkswagen Reviews Summary

Customer Service

Pros:

• "The service and product I received were exemplary from start to finish."
• "All staff that we encountered were very welcoming, polite and knowledgeable."
• "The Salesperson who looked after me kept in touch and made sure that the whole experience ran smoothly from start to finish."
• "An extremely professional dealership. The Service Manger & Team, who dealt with me today, were so kind, helpful and very trustworthy."
• "Charlie was outstanding with the information he provided and walked through everything diligently."
• "Amazing customer service at every stage."
• "The whole experience was smooth from start to finish and nothing was too much trouble for them."

Cons:

• "Arrive at dealership and seated in a corner and nobody bothered with us for 30 mins."
• "Very disappointed. We were chased to test drive a car that was sold, then returned (various mixed reasons!) and then put up for sale again."
• "Unfortunately had a bad experience with Bedford vindis VW. used vechicle had large unsightly marks that were not disclosed on the personal car video."
• "Do yourself a favour and try to avoid vindus Bedford, they obviously have no respect for non paying customers!!!"
• "Its now been 6 days and still no refund, amazing considering I was able to instantly pay them, but a large company is unable to pay in 6 days!!!"
• "Then told we should have paid a deposit. Shocking way to treat customers."
• "After purchasing a new VW Tiguan from the Bedford Branch on Ampthill Road i have been disgusted with the level of customer service and unnecessary fights i have and still have with them."

Sales Experience

Pros:

• "I found Andy to be very professional, customer oriented and friendly."
• "Charlie Brewer, the sales person that we dealt with is a credit to the company."
• "Charlie has been a dream to work with over the past couple of weeks."
• "Highly efficient and would recommend them."
• "Can’t recommend them enough."
• "Charlie gave us a truly excellent customer experience with his character, knowledge and attitude."
• "Charlie, the sales executive who looked after us was brilliant."

Cons:

• "Ordered 2 VW ID3s in Oct 21 and received them Nov 22 due to numerous reasons for delay."
• "In September 2020 Vindis Bedford sold me a new Golf 8 that had several faults which they couldn't fix despite two attempts."
• "Adblue error on Dash wont reset. Vindis Unable to diagnose fault but they reset car also they drained the tank and refilled got charged £126."
• "They were quoting £2800! That is a months wage for most people."
• "I was not happy and told them I didn't ask for a health check all I wanted them to do is the cam position sensor and coolant temperature sensor."
• "Got a phone call on the way to be told someone else was driving the car."
• "I'm sure a lot of people would have just told them to go ahead; an easy way to make a few quid extra."

Vehicle Service and Maintenance

Pros:

• "Our car is always serviced to a very high quality and the video sent to us before collecting is very helpful and informative."
• "They sourced an alternative liner to the one ordered initially, which happened to be a higher spec."
• "Requested an MOT + aircon / fuel system cleanse online. Booking slot confirmed within 24 hours of request with follow-up reminders nearer the day."
• "When serviced, I received a video on my car’s condition showing me everything that might need to be looked at in the future."
• "The service packages, warranty, aftersales procedure, finance and DVLA documentation were all dealt with in an extremely professional manner."
• "Received an excellent service from this dealer when I took my car here for warranty work and MOT."
• "I had my VW Golf booked in for a service and the experience from start to finish was effortless."