Your Move Estate Agents Dartford Reviews Summary

Customer Service

Pros:

• "Steve Jane and Tom were 100% supportive and helped to finally get us to our end goal."
• "Ella was very helpful with the move to my new house. She helped with the minor issues that arose, tackling it swiftly and making it an easy and comfortable move."
• "Excellent communication was the name of the game with both buyers and vendors and arranging things like surveyor access was a breeze."
• "She also took time to send us any information we needed and also forwarded other properties she thought might fit the bill."
• "Will have your back when solicitors etc need a 'push'."
• "I want to especially thank Miroslav for an outstanding service and all the hard work!!"
• "She goes over and beyond her call of duty and I would love to work with her again, given the opportunity."

Cons:

• "The PM team have no clue what they are doing and the lettings team just lie to get what they want."
• "Communication was poor, customer service skills lacking."
• "Shocking laziness and unprofessionalism."
• "never call back. Never send details that promise."
• "Spent a lot of our time chasing them in relation to referencing etc."
• "Multiple calls and no response from agent."
• "they always manage to move slower than you would expect - no matter how low is your standard"

Professionalism

Pros:

• "I bought a flat through the branch, Steve Lock dealt with any issue smoothly and professionally, any issues I had were totally outside their control."
• "Steve has managed to really push for the sale and completion and he took a genuine interest in getting my exchange and completion sorted in time."
• "Ula was very supportive and acted professionally."
• "From the get go YourMove stood out as the best."
• "I would highly recommend the Your Move Estate Agents in Dartford and will also use them again in the future."
• "Steve is an experienced hands-on manager which made a huge difference."
• "Jane is an asset to this company and I am extremely grateful for all the hard-work she completed to make this transaction as smooth as possible."

Cons:

• "Ask to find me house for rent but never did"
• "they don't mind harassing people"
• "In typical Purple Bricks fashion once they have you they do nothing to actually push the sale of your home."
• "they keep calling me even though I have told them I am deaf and cannot use the phone"
• "worst experience I ever had - wanna be smart >>>> stay away of that agency"
• "they never answer phone....they never call back(not even when they tell you 6 times that they will)"
• "Agent arrived late to the initial viewing and this was only the start of it."

Efficiency

Pros:

• "I have been a client of Your Move at Dartford for many years now and I never cease to be amazed at how quickly and efficiently they find new tenants for me."
• "He solved our problem just under a week."
• "I never once had to ring the office for an update as they were constantly monitoring the situation and cannot praise them enough."
• "We are very grateful to Ella Marriner in particular - without her us moving in wouldn't be possible given the tight deadline we had!"
• "We quite recently bought a house via your move. It was a very smooth sailing."
• "Their expertise and professionalism made the entire process smooth and stress-free."
• "This made the entire experience so smooth and stress free!"

Cons:

• "never call back. Never send details that promise."
• "Spent a lot of our time chasing them in relation to referencing etc."
• "Multiple calls and no response from agent."
• "they always manage to move slower than you would expect - no matter how low is your standard"
• "Every time a property has been added and I contact almost immediately, they do not get back after taking details."
• "It was all highly unprofessional and we left the viewing feeling like we just wasted time and money to get to the apartment."
• "Worst experience.. like boo said never call back"