KFC Bury St Edmunds - Parkway Leisure Reviews Summary

Customer Service

Pros:

• "Very helpful service tonight, great conversation, really helpful."
• "the young man was so polite and kind."
• "Love this place and when you have a special request it wasn't an issue. Staff member was very helpful."
• "Despite being so incredibly busy, the staff were efficient and quick to process orders."
• "10/10 experience, the young man who served me deserves a raise immediately."
• "Josh B went out of his way and served my Husband directly as he remembered him from last time!!"
• "Phoned up and spoke to Jacob the manager and he personally prepared the order with amazing customer service."

Cons:

• "When they answered they were rude and tried to palm us off to the kfc care team."
• "THE PLACE IS RUBBISH THEY DON.T CARE ABOUT THE STAFF THAT IS WHY THEY ARE GRUMPY AND UPSET."
• "Staff were rude as and wouldn't give me hot water for my tea."
• "customer service seemed to have gone out the window with staff members too busy talking amongst themselves."
• "Absolutely appalling service, will never order again. Would not recommend to anyone."
• "Her line manager? just had zero customer skills and a job's worth attitude."
• "Awful had long wait along with other customers and receiving wrong or not complete orders."

Cleanliness

Pros:

• "the store was very clean even before they started washing the floors."

Cons:

• "Restaurant was filthy, no-one cleaning tables, floors or emptying bins the whole time we were there."
• "Toilets are disgusting and only one door had a lock on it."
• "Restaurant bins were over flowing and rubbish was under the tables."
• "Only 2 people In the restaurant when we entered yet every single table was dirty, bins overflowing, floor filthy and the toilets even worse."
• "Filthy restaurant. Tables not cleaned or wiped down for the 30 mins we were there. Bins overflowing."
• "The dining area was filthy, with several bins overflowing, food on the floor."
• "the whole place was covered in flies."

Order Accuracy & Wait Time

Pros:

• "Go about once a week, we’ve never had to wait more than 15 minutes for our order when the store is packed."
• "The food is freshly cooked and comes quickly."
• "Food was prepared quickly and was up to expectations."
• "After waiting to place order almost 7 minutes then another 6/7 minutes to get food but food WAS piping hot and good."

Cons:

• "Also always check your order before leaving as they usually forget to put something in."
• "Slowest KFC in the UK."
• "Been in the store for nearly 1/2 an hour and still waiting for my food."
• "Despite there being 8 people behind the counter including the manager, I waited 40 minutes for my food and there were hardly any customers in the shop."
• "They forgot my food! Waited over 30 minutes for food while every one else got there's."
• "Always expect to wait up to half an hour for your order."
• "The food came quickly, however quite literally half the order was wrong."

Food Quality

Pros:

• "The chicken was as good as you would expect."
• "he cooked it to perfection."
• "Food was good too."
• "Having been here before chips uncooked chicken Luke warm……. BUT NOW the chips were lovely chicken was well cooked hot temperature sweet corn juicy and soft !!!!!!"

Cons:

• "While tasty and hot, I don't think they could have put any smaller bits of chicken in my 5 piece as I had the smallest in the place."
• "Food cold. Waited for a long while."
• "The whole meal was fantastic well worth every penny … I’ve just come back from Florida and this KFC was better than the states."
• "The food is soooo disappointing. Every thing tastes different like its a completely different recipe."
• "Food was terrible under and overcooked!"
• "The chicken I was served was so dry and rock hard."
• "Always always always get the order wrong and the food is so cold it's like it's been in the fridge before they give it to you."