Crown French Furniture Reviews Summary

Customer Service

Pros:

• "Great family firm with lovely staff who have been so helpful with my order."
• "The staff in the shop are more than helpful. They weren't pushy with their sales and will go that extra mile for you, great customer service."
• "The service Crown French Furniture have provided us has been magnificent, the difference is every member of staff cares, especially the delivery guys, they were superb!"
• "Staff are extremely friendly and very helpful in keeping you informed of delivery times."
• "We were highly pleased with the level of customer care service they offer."
• "Your customer service has been impeccable."
• "The customer service at Crown French Furniture is exceptional."

Cons:

• "May came and went and no-one again contacted me to update me on my order."
• "I feel if their communication with customers is so poor I dread to think what the quality of the furniture actually is."
• "Great service to begin with however as soon as payment was made, phone calls began to get ignored and emails weren't responded to."
• "The person who dealt with our order seems to have lied about availability and delivery, as well as then avoiding our attempts at contact."
• "Despite emailing this company several times they still haven’t had the manners to reply."
• "Despite numerous emails and phone calls, no response."
• "Their customer service is so poor. They really dont want to help."

Delivery Service

Pros:

• "Polite, respectful and had the job done within 10 minutes all without disturbing my child."
• "Great delivery service as well. On time and very polite."
• "The delivery guys where superb, very very helpful and done a great job, thanks guys."
• "The delivery team done a great job, called me 48 hours before delivery with a time-slot convenient for me and it worked perfectly."
• "Chair was delivered within designated timescale and in perfect condition."
• "I was kept informed about the delivery date and the delivery team (Andy & Jim) were amazing, so polite and energetic."
• "Delivery was on time, efficient, clean and courteous."

Cons:

• "After waiting for about 6 months to have the items delivered, one was supplied and had been manufactured with the incorrect dimensions."
• "I logged a complaint as we had not been updated on our order and 9 months on was still waiting to fully receive our correct order."
• "Every delivery date we were promised we scheduled to be at home, only for them to completely neglect to inform us was not going to happen."
• "Put a request for an order in July, was told the product is not yet available. 5 months later an order came through which had a lot of mould on the cuttings and was in terrible condition all round."
• "It has now been over 19 weeks since I paid for these chairs and still nobody has contacted me."
• "Still waiting for a sideboard, ordered and paid for in July."
• "When it arrived it was not what i ordered."

Product Quality

Pros:

• "This is strong, sturdy, looks amazing and most importantly I get a good nights sleep."
• "Of course their furniture is reproduction, but the quality is very high."
• "The bedroom furniture is of excellent quality and looks amazing."
• "The furniture is very well made and looks fantastic in our bedroom."
• "The furniture and upholstering is of the highest quality and the service second to none."
• "I cannot stress how fantastic the quality of this furniture is and how unique and tasteful it looks."
• "They are beautiful and very well made."

Cons:

• "My husband put the bed together and it didn't fit together properly."
• "All in all product quality was rubbish, clearly shipped over from china never opened in the depot."
• "The surface of our dining table cracked like crazy paving after about 2-3 years and then the paint peeled off in several places."
• "The rails on the chest of drawers broke within months."
• "The bed arrived in December without the matching bedside tables."
• "This has left us frustrated as we now have a french style bed with no matching furniture."
• "The quality far exceeded the price of the furniture."