The Royal Oak Reviews Summary

Service

Pros:

• "Service was excellent and you could see that everyone was working very hard."
• "Great service, beautiful garden, tasty food."
• "Staff could not have done more for us."
• "The service was impeccable and the food delicious."
• "The staff were also very friendly and offered great service."
• "Service was quick and staff very friendly."
• "Really good service."

Cons:

• "We had a reservation for 7pm and now, at 7.45pm we hadn't even had our order taken and were leaving."
• "Service was a bit slow, very busy."
• "20 mins later, I HAVE to go inside to ASK for a menu."
• "So late by the time it came to deserts half of the menu was no longer available."
• "Firstly overly attentive service which seemed rushed."
• "We had to chase for menus, orders and to be offered dessert or extra drinks."
• "45 mins later, no sign of anyone to take our order."

Food Quality

Pros:

• "The food was lovely."
• "The food is great especially pizzas."
• "We had pizza which was freshly made and absolutely delicious."
• "The veggie Indian curry was the best I have ever had!!"
• "The food was excellent, the staff were attentive and the room and bath room were spotless."
• "Food was great and loved the Japanese trained chefs specials."
• "The food was fantastic and much better than some of the reviews on Google suggest."

Cons:

• "The food was average."
• "The chocolate brownie with ice cream was pretty poor."
• "Ordered the roast and, although it looked lovely, the potatoes were completely dried out and the Yorkshire pudding wasn’t much better."
• "The food was very sub-par and the staff didn’t ask which flavour of ice cream people who had opted for the selection of ice cream on the set menu and were simply given vanilla."
• "The menu and food was not impressive."
• "Fish pie was like a microwave special."
• "The food, however was dismal."

Value for Money

Pros:

• "Very reasonably priced."
• "Good value."
• "The food is served in good portion sizes, and we think it is well worth the price charged."
• "The food was worth every penny."
• "Not cheap but worth the price."

Cons:

• "The prices are higher than some pubs/restaurants but the food was lovely."
• "Food is good, but over-priced."
• "For £19.50 I was left wanting."
• "£70, not cheap by any means for a poor meal."
• "Value for money not so sure ... and the service charge is that really necessary?"
• "Maybe slightly overpriced."
• "Not the cheapest Sunday lunch around buy worth it."

Ambience and Setting

Pros:

• "Lovely outdoor scenery."
• "Such a lovely, family-friendly ambience, from Guests as well as Staff."
• "One of my favourite pubs. Absolutely stunning English garden."
• "The dining areas are beautiful and the staff happy to help with any requests."
• "The outdoor area was setup beautifully with two very large tents and very comfortable chairs."
• "The hotel is in a picture perfect setting."
• "Lovely country pub with welcoming and cosy and and fantastic restaurant."

Cons:

• "Casual conversation was difficult; the owners would do well to install baffles to absorb some of the general racket."
• "The back of the property is under construction which you can only see from the garden."
• "The pub has been recently renovated, and although the new conservatory/dining are certainly eye-catching, it is somewhat incongruous with the rest of the pub."
• "The tables in the bar are sticky, which doesn’t make for the most comfortable dining experience."
• "Now, we sat under a plastic tree with fairy lights in a brightly lit 'cafeteria' style eating room. very sad."
• "Many heaters were out including ours so proceeded to freeze during our meal."
• "Unfortunately, the heaters were running out of gas."

Accessibility

Pros:

• "Fully accessible back garden with ramp up to seating area."
• "Free Tesla charging provided."
• "Our dog could be with us all the time (allowed everywhere)."

Cons:

• "Again not wheelchair friendly as had to push over loose gravel to get to our room."
• "Not very wheelchair friendly as they put us in a garden room which was outside in a separate building."
• "Had to push the bed out of the way to be able to get the wheelchair into the room."