KFC Liverpool - East Prescott Road Reviews Summary

Service Efficiency

Pros:

• "Food as good as expected."
• "Shops clean, staff working hard & a well run busy place."
• "One of the best I been to."
• "Went to get food, used the machine to pick order, didn't print out a receipt, Went to pick up food and explained what happened, they knew the order and it was put together quickly."
• "Visited again a few days later, excellent service on the drive through and food was amazing."
• "Ordered via Just Eat. Quick delivery by a friendly motorcyclist, and food was hot and tasty, 5 stars for the food!"
• "Always nice food and the service is good."

Cons:

• "If your card machine does not work then put a notice up at the drive thru instead of letting customers wait."
• "Got my order wrong then when I explained to the staff, there argued in front of the other customers that they had put the stuff in the bag, unbelievable."
• "How long does it take to deliver four meals been waiting for over an hour and a half it’s ridiculous."
• "Waited a long time for food at the drive thru."
• "Just waited almost 40mins in drive through queue for card machine to fail."
• "Just got a delivery from these..ordered at 8.45pm confirmation for 9.25pm delivery..actual delivery time was 10.50pm... very poor."
• "Utter shambles of a restaurant. Always missing things from your order."

Staff Behavior

Pros:

• "Second time been to this branch an the older lady looked after us for the missing gravy."
• "Jack was lovely I hope he gets treated nicely in here :)"
• "Good service very polite and friendly older lady an the young girl too."
• "Staff were friendly and efficient."
• "The staff are a big part of this as they seem to work together and have a laugh."

Cons:

• "Manager incredibly rude and tried to argue they had got everything right and I was making it up."
• "The girl was very unprofessional and behaved very immature."
• "Absolutely useless. Order massively wrong, pay for extra sauce not there."
• "Staff are really disrespectful and rude."
• "HORRIBLE service! Really slow, all just kids with no clue what they are doing."
• "The unfriendly staff were making customers feel guilty when they were missing food off orders."
• "Poorly managed with staff that are clearly in over their head."

Cleanliness

Pros:

• "Was much better in terms of cleanliness and food quality than my local Kentucky which we've given up on."
• "Shops clean, staff working hard & a well run busy place."
• "Very clean very nice an very helpful staff."
• "Not usually a fast food fan, but called in today, great friendly staff."

Cons:

• "More than half of customers wore no masks tables were stained and dirty."
• "Whilst eating meal I found either a long blond or grey hair in it."
• "Extremely filthy place when me and my family went."
• "Awful, food cold with burnt skin that’s 'literally' falling off the food and looks disgusting."
• "Dirty premises. Rubbish on floor. Staff cleared some rubbish from floor and then handled food items without washing hands."
• "Also just to note it was also the dirtiest KFC I've ever seen, photos attach of the mess on the floor that I witness the staff just walking around."
• "I’ve never been anywhere so dirty before! Nearly every table,floor an even the chairs were covered in food,empty boxes and slops off drink!"

Order Accuracy

Pros:

• "Food was piping hot and not greasy."
• "Good old Champions Pizza it is, always reliable."

Cons:

• "Got my order wrong then when I explained to the staff, there argued in front of the other customers that they had put the stuff in the bag, unbelievable."
• "3rd order on the bounce they have got wrong."
• "Utter shambles of a restaurant. Always missing things from your order."
• "Order is always wrong."
• "Never get the items you ask for in this gaff, always freezing cold."
• "Usually have the best service but today it was horrible. Missing about 4 items from the order."
• "We ordered 2 hot wings which were not in the bag."

Food Quality

Pros:

• "Food as good as expected."
• "Food was hot an tasty just the fries was cold an old everything else great."
• "I cant fault the food itself which was lovely."
• "Food was piping hot and not greasy."
• "Ordered via Just Eat. Quick delivery by a friendly motorcyclist, and food was hot and tasty, 5 stars for the food!"

Cons:

• "Absolutely discusting. Large meals came with the smallest amount of chips."
• "Awful, food cold with burnt skin that’s 'literally' falling off the food and looks disgusting."
• "Food is so greasy oil drips from the chick."
• "Worst meal I’ve ever had, went through to the drive threw, gets home to find out the order was wrong and the chicken burger was like a ham butty the chicken was that thin, chip where cold."
• "Got home and the chicken pieces were dried up, fries were soggy."
• "Got home, no chips in 2 of the meals, the one portion that was in the bag were awful uncooked."
• "The chips we had where not only cold but had loads of black eye parts where they had not been peeled properly."

Customer Experience

Pros:

• "Shops clean, staff working hard & a well run busy place."
• "Very clean very nice an very helpful staff."
• "Not usually a fast food fan, but called in today, great friendly staff."
• "The staff are a big part of this as they seem to work together and have a laugh."
• "Was a convenient stop off when in the area."
• "Always nice food and the service is good."

Cons:

• "More than half of customers wore no masks tables were stained and dirty."
• "Also when in the kfc I felt a tad unsafe as there was a gang of lads with bikes some inside the kfc some outside."
• "This has gotten better now because of the pandemic."
• "In today’s world of equality where everyone no matter their mental capacity is entitled to employment I applaud this KFC."
• "This place, is the best worst restaurant in Liverpool."
• "The worse KFC store I been to. There are no clean tables, trash everywhere."
• "Honestly a shameful excuse for a business, not only did they drop our first order on the floor."