McDonald's Reviews Summary

Customer Service

Pros:

• "Good place to take children for their Craft Sessions on a Sunday afternoon from 2.00-4.00."
• "Spotlessly clean, tables!! Bathroom was excellent very clean, good fast food +free wifi, very very busy place but worth a visit."
• "The staff are friendly enough and the food is just your regular McDonald's."
• "The place is clean and the staff friendly."
• "Staff are very pleasent though."
• "Jack (Business Manager) is amazing 😮😍"
• "A member of staff Jane was very helpful she helped me order off the screen while dealing with a load of lads messing about and trying to rush in she remained her proffesional she is a asset to that mc donalds in pagemoss."

Cons:

• "Staff was just standing around talking and not concerned about customers."
• "Went here today with my friend and my cousin earlier this evening, food was fine as was the till service. However, there was this nasty young man on the floor “Callum” i’m sure his name badge said. Was the rudest lad i’ve ever came across."
• "It's grim, staff on counter always unhelpful, grubby restaurant, always something out of stock."
• "Rude staff at drive through window."
• "The Customer skills of the staff member was diabolical to say the least."
• "The manager clearly doesn't care since this is such a consistent issue."
• "The worst service I have received in my life. Staff need to be trained."

Food Quality

Pros:

• "The food is always too notch."
• "Went here for Breakfast as we arrives 2 hours early for appointment at Alderhey hospital (5min drive) Food was fresh and order was correct."
• "Dine in or take out, the burgers + wraps are really tasty but I wish the chips were served hotter than they are."

Cons:

• "Every time I go to this so called restaurant drive through i get served with cold meals so bloody sick of this."
• "This place has to be the worst McDonald’s ever slippy floor with no signs very dangerous."
• "Every single time something is missing or in bad quality.. The chips has standard frying time in standard oil temperature... its not very hard to control the level and not give out cold soggy chips unsalted.. isnt it?"
• "Stone cold. I mean stone cold."
• "Absolutely disgusting, food as usual was cold, not even warm, just cold."
• "Food arrived cold. Cheesy bites looked old. And also cold."
• "The 'spicy' signature burger... was rubbery and clearly very out of date."

Cleanliness

Pros:

• "Spotlessly clean, tables!! Bathroom was excellent very clean, good fast food +free wifi, very very busy place but worth a visit."
• "The place is clean and the staff friendly."
• "There's also a book case to raise funds for Ronald McDonald House."

Cons:

• "This place has to be the worst McDonald’s ever slippy floor with no signs very dangerous."
• "The place is dirty, sticky floors, splashed tables, disgustingly dirty toilets."
• "It's a standard McDonald's, but this one could do with a good clean. Tables, seats and floors were filthy during our visit."
• "Must be one of the dirtiest McDonald's in the whole of Merseyside."
• "The floors were covered with discarded food."
• "The hygiene of the inside is also bad, they used to clean the tables properly for new customers, but now there are still marks left on the ‘clean’ tables."
• "They don't clean the catch filters as they have rats roaming across the kitchen."

Order Accuracy

Pros:

• "Went here for Breakfast as we arrives 2 hours early for appointment at Alderhey hospital (5min drive) Food was fresh and order was correct."
• "Occasionally, I've had a problem with my order but it's always been put right immediately."