Gousto Reviews Summary

Customer Service

Pros:

• "Customer service quick and effective when I had kissing ingredients."
• "Customer service was always great and very easy to get hold of."
• "The customer service has been quick, efficient and effective."
• "Customer service is always quick to respond and with me they have fixed anything that has gone wrong."
• "I can't fault customer service they've been brilliant at all times."
• "Fez at the helpline was brilliant and let me order a box for the day after as I was still learning the ropes."
• "On rare occasion there have been ingredients or recipes missing customer support have been brilliant in dealing with the issue promptly."

Cons:

• "Horrible customer service in this experience."
• "REALLY FRUSTRATING SERVICE. I cancelled within the website and they didn't cancel my subscription!!!"
• "Absolutely unless company. Failed deliveries with zero compassion."
• "Poor customer service. I stopped my subscription to Gousto after one of my recipes arrived with 2 ingredients missing."
• "Their customer service advisors doesn't seem to care about helping you and just respond with excuses without addressing your actual complaint."
• "No sympathy or apology from customer service — it’s like they don’t think of the other many meal providers."
• "Customer service has gone from slow to reply to emails to not replying at all."

Delivery

Pros:

• "Delivery updates are useful and delivery is always on time."
• "The delivery is always on time, I have never had any missing ingredients or damaged goods."
• "When the food is delivered it is well packed and easy to sort."
• "I love Gousto. The delivery is always on time and the life of the ingredients is good."
• "So pleased with the box! Came on time with all fresh ingredients."

Cons:

• "Boxes arriving at 8/9pm when they are scheduled before 7pm, missing ingredients, ingredients that aren't fresh."
• "It’s inconsistency and the fact that boxes just don’t turn up and no one tells you."
• "Abysmal, unreliable delivery service."
• "Ordered for the first time and our box wasn't delivered at all!"
• "For the 3rd year running we are not going to receive our meals this week due to 'unprecedented demand'."
• "We ordered from Gousto and today was the second time that our food was delivered to another home."
• "Very very poor service from Gousto. 3-5 hours late and still haven’t received our order!"

Quality of Ingredients

Pros:

• "Ingredients were good quality, and never had any significant issues."
• "Packed with flavour and very high quality ingredients."
• "All ingredients are fresh and the meals really are tasty, delicious and much better than what I would do on my own."
• "The ingredients are fresh and delicious, and I am really glad the vegetables are not packed in plastic!"
• "All the ingredients are in good condition and arrive in eco-friendly packaging."

Cons:

• "Quality of ingredients is terrible."
• "We even started avoiding ordering anything with beef or lamb mince as the quality was beyond terrible."
• "Love the convenience, and the recipes are always good, however been very disappointed in the freshness of ingredients that have been arriving recently."
• "Ingredients have become very poor quality; food arriving browning or even, some cases, mouldy."
• "Veggies are not at all fresh. Chicken breasts don't even look real (gross!)?! Half of it goes off before you can even eat it."
• "In the last box, all of the lettuce we received were infested with bugs / larvae."
• "The other area that we have consistent problems with is the fresh herbs... they'll likely be mouldy and inedible by the time need them."

Value for Money

Pros:

• "It's cheaper than most other companies."
• "Great variety, good value, healthy meals."
• "Cheap initially with discount codes."
• "I’d say it’s certainly no dearer than buying the same as ready meals from the supermarket if not cheaper."

Cons:

• "Unfortunately there is not a reduction on the vegetarian meals, some of which are clearly much cheaper to produce... leave you feeling somewhat ripped off."
• "Too expensive and too many mistakes on my trial run."
• "Expensive without any discount codes."
• "It seems unreasonable to charge the SAME for a veggie/vegan box and meat box !!"
• "Expensive and the ingredients only lasted 2-3 days from delivery, even though we purchased 4 meals."

Environmental Impact

Pros:

• "Great they are striving towards more sustainable packaging."
• "A reasonable effort to pack items in recyclable material."

Cons:

• "There is a lot of plastic packaging for spices and this doubles when ordering for 4 rather than having a larger portion in one packet."
• "There is still quite a lot of plastic used to pack the herbs and spices, so maybe something to look to improve Gousto?"
• "LOTS of waste!!!!! Lots of cardboard, paper and tons of plastic."
• "If you're trying to cut down on plastic, it's not so great at the moment."
• "The only thing I would say could be improved is the amount of un-recycleable packaging."

Convenience

Pros:

• "It makes cooking extremely convenient and allows you to easily mix things up and try things you wouldn't normally."
• "You can set up a subscription to suit your family easily with lots of options."
• "Gousto has been a catalyst for me learning to cook, the menus are simple and easy to follow and the ingredients just right."
• "Me and my husband both work full time so I recommend it for busy lifestyles as saves having to think of ideas for dinner all the time and all the ingredients are ready and measured out!"
• "I have a newborn baby and it's been so nice not to worry about what to have for dinner every day."
• "Because there is no wastage we spend less on food."

Cons:

• "It’s at that point when you’ve just got in from work that you realise you have to go back out to feed the family again."
• "Recipe processes are time consuming!!! Did not save me time in my weekly schedule for shopping/cooking in the long run."
• "Things arriving late. Last order I was without dinner and it was dumped, warm at my door the next day."