Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "As someone who had only been to smaller Sainsbury's in the past it was refreshing to see one with ample isle room."
• "The store is totally accessible to all 👌"
• "Large supermarket with wide aisles and a large range of food, cookware, multimedia, clothes, DIY, sports goods and homeware."
• "This store in particular is large with plenty to browse on your way round."
• "Large spacious store with wide aisles."
• "Its pretty big and stocks basically everything you'd expect, as well as some pleasant surprises in the form of new stock."
• "The store is bright and well laid out."

Cons:

• "What staff who were on the shop floor looked as if they didn't want to be there."
• "Most stock has moved and even the staff can't locate items."
• "Store layout is terribly disorganised, with not much choice in food stock."
• "The shelves don't match the aisle signs."
• "However, it makes finding chilled products difficult as I get used to the new layout."
• "The reason I haven't given it 5 stars is the lay out and signing within the store."
• "I'm not a regular shopper at sainsbury, I found the store poorly laid out."

Customer Service

Pros:

• "The staff are very friendly and helpful, the shop is well stocked always clean and tidy."
• "Staff are very helpful and friendly. Easily approached."
• "Staff pleasant and helpful."
• "Staff always friendly and always willing to help, even if they're not sure what they're looking for."
• "The staff here are polite, helpful and friendly."
• "Excellent staff who are all very nice and friendly and helpful."
• "Staff members are welcoming and friendly."

Cons:

• "When spoke to staff they didn't really care so we left."
• "Lost my little boy in here, security guard extremely helpful after a very rude unhelpful girl on travel money said she couldn't help me!!"
• "Staff very friendly but clearly overstretched."
• "Last time there was an incredibly rude Sainsbury's employee who pushed in the queue in front of me."
• "To many staff with trolleys couldn't get to what I needed as they blocked it and was talking to each other."
• "Other than checkout girls, you can never find staff to help you with a purchase."
• "GINI lady who work at the self check out was EXTREMELY RUDE AND UNPOLITE."

Pricing and Value

Pros:

• "Sainsbury's always provides excellent value for money and high standards in goods and service."
• "The prices seemed to have improved for the customer, not brilliant but better than Tesco or Morrisons."
• "I was also surprised that the prices were cheaper than I expected."
• "The prices are generally fair."
• "Great selection of products. Some consider it pricey but I believe that this place is reasonably priced."
• "Superb clothes are absolutely fantastic and great prices too."
• "Always my weekly shop, prefer the experience to Tesco or any of the others."

Cons:

• "Foing sainsburys make me mad everything is high priced they must be trying it on so they can make more money at our expense."
• "Don't like pricing for example item £3 but if you have a card it's £1.75 that just does not make any sense."
• "What they did have was overpriced."
• "An expensive supermarket to visit. You don't get much for your money!"
• "Generally a really good supermarket, staff friendly and stocks pretty much most things you would need. Downside is in general for Sainsbury's and that's their pricing, will always expect to pay so much more than other supermarkets."
• "The food is overpriced for the quality and when I have had the meat its just been tasteless."
• "I find it a bit more expensive for shopping."

Facilities and Services

Pros:

• "It has its own, large cafe serving hot and cold snacks and meals."
• "Great array of products from TV's to freshly baked baguettes. Plus Argos is also under the same roof."
• "Cafe serving really lovely food."
• "The self scan smart shop is a godsend and always works well."
• "Absolutely HUGE store, so much on offer not just for groceries as they have an Argos inside with a fab Habitat range of household goods."
• "Large branch of Sainsburys near A47 Southern bypass."
• "Large store with all the extra bits, they will even cook your pizza while you wait."

Cons:

• "Visited the cafe prior to shopping. At 2.40 they stopped serving hot food."
• "Their hot food counter closes ridiculously early quite often."
• "Had to wait 25 mins to get through the tills."
• "Popped in for a little bit of lunch, was quite a long queue and then of course a long wait for food."
• "The last couple of times have been poor :( we found a couple of the meals lukewarm."
• "Went to cafe hot drinks cold told lady doing them said have asked them to sort machine but no better, took 25 mins to do toasted teacake so drank cold drink and waited too long and did not help it was freezing in there."
• "Waited 30 mins for toasted sandwich in restaurant then had to go to counter and ask for it."

Parking and Accessibility

Pros:

• "Love this Sainsbury’s very good large parking facility at the front of the store."
• "Large free car park."
• "Plenty of parking with spaces for disabled and parents."
• "Plenty of parking too."
• "Car park is large with plenty of disabled and parent/child spaces although can be difficult to navigate with plenty of junctions on bends."
• "Always clean and well stocked."
• "They often have good deals on. Two trolley cleaning stations as you come in."

Cons:

• "The car park is not big enough and you can queue for ages to park and even longer to get out!"
• "Car park is not well thought out though, with small bays and an odd one way system on some parts that no one seems to stick to."
• "You will probably have a difficulty exiting the car park onto the busy main road as cars tend to exceed the 30 mph limit and both of the exits themselves have limited visibility."
• "Don't go weekend especially when the weather is bad you can't get of car park."
• "The way to the parking kind of hidden. It is from your left hand side lifting up, and it is narrow."
• "Love sainsburys but this store was so cold was glad to get outside it was warmer."
• "Last time I went there was no hot food, they are always incredibly slow and there often long queues."