Halfords - Enfield Reviews Summary

Customer Service

Pros:

• "Harry was an absolute star in helping me with my vehicle headlights."
• "Very good service and assistance from Nick."
• "Dwyne the staff member who was serving me, went out of his way and helped me choose another bike."
• "The service whenever I am in Halfords Enfield is fantastic, and a big thanks to Anthony."
• "Clover at Halfords Enfield was very helpful too and I received good customer service."
• "Excellent Customer service, very friendly and extremely helpful."
• "The staff were excellent."

Cons:

• "Waited in an unsupervised queue outside the store, no member of staff to help with social distancing and telling us when to enter."
• "Short of staff. After waiting long time for my turn, a young guy at the parts desk was very rude."
• "terrible customer service, Avoid at all costs, they are all unpretentious liars."
• "Appalling service, I turned up and as was told there was no one available to re-gas my aircon."
• "Absolutely awful service, Me and my son went to take my bike to get serviced."
• "Worst customer service I have received in a while... I went into the store to purchase some roof bars for my car with my partner."
• "Terrible customer service cancelled my chip repair because did not have the materials to do the job."

Store Experience

Pros:

• "Knowledgable staff, friendly, clean store and use of one-way arrows as well as queue outside to limit number of people in the store."
• "It is nicely spaced and well organised - typical of halfords, making quick shopping a breeze."
• "I like this store very much! It is very convenient too for locals."
• "Wide selection of products"
• "Clean and easy to move around store, Great staff who are helpful and eager to please."
• "Very good store massive variety of products to choose from."
• "Store is well stocked and a range of different goods for sale and for the keen diy enthusiast."

Cons:

• "I waited 2 hours in a queue as online it said I could collect same day only to be told it will probably be ready after 4-5 days."
• "Queued for OVER 1 HOUR in the cold just to pick up a click and collect order."
• "Cycle department is a joke. Whoever thought that putting the department upstairs and then not providing a customer lift meaning one has to manhandle the cycle up and down a steep set of stairs, hysterical."
• "However, it still falls short on availability of products and especially that the bikes are on the first floor - so lugging them up flight of stairs isn't ideal."
• "Great experience first time visiting this store. However second time I came to pick up a collection order, there was a huge long queue."
• "7pm at night, around 6 members of staff in the shop but had to queue for 15mins because only one till open."
• "The only reason for not giving 5 stars was because it wasn't clear to me where in store I had to go to collect my item."

Product Availability and Ordering

Pros:

• "I have ordered some items and it has arrived in time."
• "Used click and collect....easy to order online, and was kept informed of progress of my order."
• "I needed a replacement battery for my car, which Halfords were able to supply straightaway."
• "While the part I needed wasn't in the store, it was ordered and arrived promptly."
• "Communication was good regarding when the item was ready for collection."
• "I went there to collect and they have kindly fitted the item on the car for me."
• "Buying online and paying for fitting was a breeze."

Cons:

• "Order placed as stock was showing as available; payments was taken but I then got a call saying they did not have the products after all."
• "I bought a car stereo from Halfords (Great Cambridge Road) on 21/12/2014. We made an appointment for 28/12 for fitting the car stereo. When I went there on the 28/12 I was told that they don’t have the facial in store and we will have to order it."
• "Another Halfords branch had to help us correct the life threatening mistakes made by this branch."
• "Absolutely ridiculous, drove almost an hour to get here for a product i was told is in stock on their website for collection."
• "Purchased a paint filler for my car took weeks and I kept calling for my collection."
• "Email says ready to collect, when we went to store staff said it will ready to collect only 3 days. False information, waste of journey."
• "Ordered 2 Tyres and booked for fitting, at the day I turned up at Halfords-Enfield and I told my tyres not been delivered!"