Address: Unit 3, Enfield Retail Park, Great Cambridge Rd, Enfield EN1 3RL, United Kingdom
Rating: 4.2
based on 253 reviews.
Customer Service
Pros:
"Harry was an absolute star in helping me with my vehicle headlights."
"Very good service and assistance from Nick."
"Dwyne the staff member who was serving me, went out of his way and helped me choose another bike."
"The service whenever I am in Halfords Enfield is fantastic, and a big thanks to Anthony."
"Clover at Halfords Enfield was very helpful too and I received good customer service."
"Excellent Customer service, very friendly and extremely helpful."
"The staff were excellent."
Cons:
"Waited in an unsupervised queue outside the store, no member of staff to help with social distancing and telling us when to enter."
"Short of staff. After waiting long time for my turn, a young guy at the parts desk was very rude."
"terrible customer service, Avoid at all costs, they are all unpretentious liars."
"Appalling service, I turned up and as was told there was no one available to re-gas my aircon."
"Absolutely awful service, Me and my son went to take my bike to get serviced."
"Worst customer service I have received in a while... I went into the store to purchase some roof bars for my car with my partner."
"Terrible customer service cancelled my chip repair because did not have the materials to do the job."
Store Experience
Pros:
"Knowledgable staff, friendly, clean store and use of one-way arrows as well as queue outside to limit number of people in the store."
"It is nicely spaced and well organised - typical of halfords, making quick shopping a breeze."
"I like this store very much! It is very convenient too for locals."
"Wide selection of products"
"Clean and easy to move around store, Great staff who are helpful and eager to please."
"Very good store massive variety of products to choose from."
"Store is well stocked and a range of different goods for sale and for the keen diy enthusiast."
Cons:
"I waited 2 hours in a queue as online it said I could collect same day only to be told it will probably be ready after 4-5 days."
"Queued for OVER 1 HOUR in the cold just to pick up a click and collect order."
"Cycle department is a joke. Whoever thought that putting the department upstairs and then not providing a customer lift meaning one has to manhandle the cycle up and down a steep set of stairs, hysterical."
"However, it still falls short on availability of products and especially that the bikes are on the first floor - so lugging them up flight of stairs isn't ideal."
"Great experience first time visiting this store. However second time I came to pick up a collection order, there was a huge long queue."
"7pm at night, around 6 members of staff in the shop but had to queue for 15mins because only one till open."
"The only reason for not giving 5 stars was because it wasn't clear to me where in store I had to go to collect my item."
Product Availability and Ordering
Pros:
"I have ordered some items and it has arrived in time."
"Used click and collect....easy to order online, and was kept informed of progress of my order."
"I needed a replacement battery for my car, which Halfords were able to supply straightaway."
"While the part I needed wasn't in the store, it was ordered and arrived promptly."
"Communication was good regarding when the item was ready for collection."
"I went there to collect and they have kindly fitted the item on the car for me."
"Buying online and paying for fitting was a breeze."
Cons:
"Order placed as stock was showing as available; payments was taken but I then got a call saying they did not have the products after all."
"I bought a car stereo from Halfords (Great Cambridge Road) on 21/12/2014. We made an appointment for 28/12 for fitting the car stereo. When I went there on the 28/12 I was told that they don’t have the facial in store and we will have to order it."
"Another Halfords branch had to help us correct the life threatening mistakes made by this branch."
"Absolutely ridiculous, drove almost an hour to get here for a product i was told is in stock on their website for collection."
"Purchased a paint filler for my car took weeks and I kept calling for my collection."
"Email says ready to collect, when we went to store staff said it will ready to collect only 3 days. False information, waste of journey."
"Ordered 2 Tyres and booked for fitting, at the day I turned up at Halfords-Enfield and I told my tyres not been delivered!"