Halfords - Harlow Reviews Summary

Customer Service

Pros:

• "Thanks massively to the super knowledgeable person that fitted the bulbs."
• "Got both text and emails on delivery of bike."
• "Huge thanks to Lauren, Sam, Liam and Austen for your help."
• "He also helped me choose the appropriate accessories. He was friendly, helpful and knowledgeable- a really nice person!"
• "Excellent, friendly and efficient customer service."
• "Lauren managed to fit both bulbs in a corsa (notoriously difficult to get to) in less than 5 minutes."
• "The team at Halfords in Harlow could not have been more helpful or understanding."

Cons:

• "Been trying to contact Harlow to confirm car stereo installation time..IMPOSSIBLE.. Called their help line, they tried calling Harlow, no answer."
• "When I asked the staff member about which about this, he did not seem to have a clue or want to spend the time to help me out."
• "Another disappointment. Change the staff cuz they useless."
• "The staff WAS obnoxious and not really helpful."
• "I won't be coming back im sorry to say."
• "Had problems before, 4 months ago with the manager as he could not care less about what i was asking."
• "I put my carrera vengeance in for repair and they have broken my bike."

Staff Knowledge & Helpfulness

Pros:

• "She was extremely knowledgeable on the products and more than happy to come out in the horrendous weather to help install the car seat."
• "Highly recommend anyone looking for a child's seat to go in and see Amy!"
• "Amy helped us select the best car seat for our daughter."
• "Amy who was very knowledgeable and helpful, she had a cool head on her shoulders and was coping well with the demanding situation."
• "Ben was extremely helpful and knowledgeable about both products and the services and was very friendly and approachable."
• "Excellent service received from Stuart in the cycle department. Serviced and checked over my bike giving sound advice and explaining everything clearly."
• "Paula’s knowledge and expertise were evident, and she assured me that my bike was in good hands."

Cons:

• "The staff at Halfords in the Harlow store (Oaks Industrial) are always friendly, very helpful and patient."
• "The man who I spoke to was very rude in his manner, he should have politely said I'm so sorry but we are extremely busy so if you could possibly come back later we can arrange to get someone to fit it for you."
• "Staff not very knowledgeable re e bikes and hardly any stock."
• "The guy behind the till told me their stock was low, it would take weeks to get any more stock in, he didn't ask me what I was interested in or if I wanted to buy."
• "This store is a joke. Whenever i order something they dont have it in stock."
• "The most incompetent, uninterested staff I've ever encountered."
• "The staff are unhelpful and very rude, the lady at the door give you the impression they dont even want you to come in the store."

Product Availability & Stock

Pros:

• "I entered the registration number of our Audi into the Halfords website in order to buy front and rear wipers and the website selected the correct ones for us."
• "I got my Carrera Vengeance mountain bike on the Cycle 2 Work scheme."
• "I could not be happier with my purchase of the black floor mats I bought from Halfords."
• "The bike was pre cleaned & lubed & tyre pressures checked & adjusted to my own specs.....The bike was better than new."
• "I’m so happy I went to Halfords to buy a pressure pump for my car."
• "Great range of products, ranging from budget to premium."
• "I Purchased a scooter from halfords the harlow store and i must say the Staff were very helpful, polite and professional."

Cons:

• "Ordered some oil and qued up to collect to get told it takes a hour to process the order."
• "Had collection slot for a bike at 10am, arrived and bike was still in the box."
• "The guy behind the till told me their stock was low, it would take weeks to get any more stock in."
• "Very poor stock available in store, the experience from start to finish was very uncomfortable."
• "However, I bought the spark plug from gsf car part, which is just round the corner and was a lot cheaper, like half price and the GSF staff was really friendly, knowledgeable."
• "Severely understaffed-the bike I ordered a week ago was said to be ready the day after, but was still not ready."
• "The store was closed even is 3 o'clock and no information what is all about."