Address: Unit B Effra Rd, London, SW2 1BZ, United Kingdom
Phone: +442077338307
Rating: 4.2
based on 226 reviews.
Customer Service
Pros:
"Paul was helpful, quick and very experienced in what he does."
"Great customer service from every staff."
"Dorian greeted me with a smile and said he would sort it out for me."
"Everything was made very easy, largely thanks to the great service provided by Mo."
"Damian, the store assistant at Brixton, is incredibly helpful; Damian goes the extra mile to support customers."
"The young lady at the check out was very polite and helpful."
"Young lady at counter was really friendly and helpful and got me booked in."
Cons:
"Absolutely no help at all, the call centre doesn't link up with the bookings in store."
"I went to two Halfords, the one in Brixton and the one in Croydon. Both was unsatisfactory. Customer Service was very poor in both bike departments."
"Hello, I just have to say that they are scammers, no one shows their face, no one knows how to say anything."
"Very aloof, ignored us and made me feel like they're doing me a favor by selling me a bike."
"The employees at Brixton Halfords don't answer the phone so I couldn't arrange appointments via telephone."
"Dreadful management who don't know their own Price match policies."
"Terrible experience, staff members completely useless, not supporting and not aware about the company’s organisation."
Repair and Maintenance Services
Pros:
"Jason was great; diagnosed the issue quickly, adjusted the gears and brakes, also pumped up the tyres."
"Brought my bike in for a silver service, they got rid of the creaking noise that it was making."
"Quick repair service, fast store collection and they actually stock up quite a lot of products."
"The Brixton store were great, fixed it in about 15 mins and payed my mileage to drive from reading."
"I brought my hub geared bicycle in to be fixed as I had a flat on the rear tyre. The chap who fixed it accidentally broke the hub chain gear indicator when removing the wheel, but he was very nice and looked all throughout the store to find a replacement part and didn’t charge me for the repairs!"
"The chain and cassette replacement were done competently."
"He highlighted the gearing and brake issues and fixed them on the spot."
Cons:
"After less than two weeks of light use the anchoring hook broke."
"Took them one hour to fix a flat, then didn't reconnect the hub gear properly."
"The repair was supposed to take 2 weeks. It took over 4 weeks."
"Service left my bike unsafe to ride."
"Shoddy construction and the bike was unusable after only a couple of rides."
"He did a poor job as my gear handle was looser than before I brought it in."
"I would not recommend you take your bike in here as not all staff can be trusted."
Staff Attitude and Professionalism
Pros:
"Hope all the staff is paid well, because they deserve it :)"
"The bike team deserve a raise!"
"Very happy customer & would definitely go back. Highly recommended!!"
"Great service received from store colleague, Simonè, this morning."
"The customer service at Halfords for bike fixtures is quick, efficient and always with a friendly manner."
"Fantastic service. Had my chain fitted here also and got exceptional service that time."
"The staff are always friendly and polite, and they know bikes!"
Cons:
"I went there several times as it is close to where I live. Majority of the staff there are depressed."
"There were equal numbers of security to staff and it took too long to be served."
"Second time was talked down to buy staff member who was wrong about the information he was giving me."
"Worst experience I've had with a store and a company in a long time."
"The most appalling service. I had booked an assessment to have my bike checked. Arrived on time and someone comes out telling security not to let anyone in."
"Good luck finding staff to be able to buy anything at all."
"Such dreadful incompetence has assured that I will not be going to Halford's for anything in the future."
Product and Service Value
Pros:
"Definitely the best major retail store for bikes."
"The value for money is great too!"
"The prices are reasonable and the products are of a good standard."
"Great value on items, also on taking out the bike maintenance plan, its really worth it."
"The build quality was exceptional and the bike rides really smoothly and the gears are responsive and slick."
"I highly recommend this branch to anyone wanting to buy a bike."
"Bike is an amazing and I could not choose better."
Cons:
"They've had my ebike for over 1 month and cant give me any solid updates on when the battery will be replaced."
"Halfords might be proudly serving their customers since 1892, but they're definitely still stuck in that year."
"Really disappointed, not recommending to anyone, don’t waste your time."
"The bikes are poor quality and the staff aren't trained sufficiently."
"I don’t see the point in offering a service that you don’t do."
"We dropped our car off for the roof bar fitting service and received a parking fine for overstaying the maximum time limit even though the service took longer and our car wasn't even in the car park (it was in the workshop)."
"An expensive bike was bought from them and pieces felt apart after the 6th day."
Operational Efficiency
Pros:
"Came in at the end of the day, staff very busy but when they got to me didn't rush."
"Ordered an item online and arrived early at the store and the staff were straight on it."
"Went in early 9 30 am on Sat 10th Dec to fix a flat tyre. Guy at the counter was so immensely helpful."
"Thank you and see you again."
"Amazing service and good prices."
"All in all a great visit to Halfords Brixton."
"Fast efficient service in the store, easy to get to, with parking or bus service right out front."
Cons:
"I was 1st quoted £32.50 by a different young man, which I disputed as it was in better condition than the 1st."
"I was told that the technician wasn't in and that they are back at 4 so that's when I got back there at 16:30 I left at 17:00 just to be told that we don't have the wheel in stock."
"1 hour round trip to be told the item I had paid for and received a 'ready for collection' email for actually isn't in stock and they never had."
"Only issue was myself and one other customer were kept waiting for 10-15mins until someone came to help us."
"Staff were polite but a complete waste of time and petrol."
"Halfords website says its Brixton store opens at 08.00 on weekdays but it doesn't. It opens at 09.00."
"Come to the shop on Sunday 29 May 22 to get my bike checked and serviced. Only two people looking after the entire bike shop. Spent more than 1.5 hours in the shop paid a big bill for the bike service an on top a penalty charge for £70 for parking my car more than 1.5 hour."