Halfords - Tamworth Reviews Summary

Customer Service

Pros:

• "The lads did good in the bike service department... Great team of guys that go the extra mile to help you."
• "The guys couldn't have been more helpful especially Andy. Went above and beyond and got the problem solved."
• "After I caused a major issue during the fitting of a battery in my sons car, Matt and all the team were amazing yesterday."
• "Gavin was very knowledgeable and explained everything thoroughly to us."
• "Tamworth Halfords staff went above & beyond - especially Jamie! Went in with lots of questions regarding child car seats."
• "Matt and Luke were very polite and helpful."
• "Really pleased with the service I had today, thank you much Nigel."

Cons:

• "Staff did not have enough knowledge about bikes, resulting in me buying a bike which was the wrong size."
• "Booked a bike in for a service... An absolute farce. Will definitely be taking my services elsewhere in the future."
• "Terrible. Went to buy a connection for car radio... He tried to get me to buy one of their radios for £60 plus £30 to fit I said no thanks I will try connector."
• "I went to Halfords Tamworth to get my car registration plate updated and ended up with a damaged car."
• "The bike should have been set up but the gears failed within 2 miles because it was setup incorrectly."
• "Run by chimps... Not happy Halfords... I had to drive to Bass Junkies in Wolverhampton to get the things I wanted... At least they were happy to serve me eh!?.... Bellends."
• "Really bad service! Never got the sound system fitted!"

Product and Service Quality

Pros:

• "Service was instant, fitted in a few minutes, chap even tightened up by battery holder and gave me a bit of advice regarding coolant."
• "He told us everything we need to know about our existing car seats and new car seats we purchased."
• "I've got a lot of time for Halfords, I have bought 4 electric bikes from them, and the service as always been good."
• "Im a novice bike rider and took my bike in for new handle bars. I dealt with a guy called Neil, the service I received was absolutely incredible."
• "Me and my husband went down to Halfords Tamworth Ventura to possibly buy a new bike the gentleman that helped us was absolutely brilliant."
• "Ordered clutch master cylinder for my freelander 1 £100 less than other people price collected it fitted it perfect staff was very helpful."
• "Thanks to Jamie & Matt for fitting our roof box and bars. Very professional and informative, with good advise given."

Cons:

• "Left a wheel for my wife's bike over 3 weeks ago and had no call to say it was ready... 3 weeks for an inner tube to be replaced shocking."
• "I felt it took far too long to service my bike, two weeks, and then I wasn't informed by the store that my bike was ready for collection."
• "Ordered a petrol can through click and collect thinking I'd need one for some equipment hired, realised when equipment arrived this wasn't the case so cancelled my order... still waiting for my money."
• "Ordered a bike for my daughter and was it would be ready told to collect the day before her birthday. I go in and the bike had not even been ordered."
• "One star deducted because the specification of this bike included shimano gearing and instead had microshift."
• "Waited 10minutes to be served at the till... a terrible experience on today's visit."
• "Not too impressed, went in today to buy a sd card... a cheap make fobbed off at SanDisk price."

Staff Attitude and Professionalism

Pros:

• "Nigel is a very friendly staff member."
• "I can only praise the Staff upstairs. Friendly and helpful, they patiently answered all our Questions."
• "The staff are super helpful and friendly, I went in needing help and one of the fitters went above and beyond to help me finish fitting my dash cam."
• "Very helpful over an issue with my car stereo."
• "A very friendly and helpful guy, couldn’t do enough to make sure I was all set up."
• "Staff have always been friendly and helpful."
• "Amazing service - the man fitting my car seat was so friendly and helpful."

Cons:

• "Standing at the counter for 5 minutes. Not one person acknowledged me."
• "Absolutely clueless staff."
• "Called by phone to speak with car audio section... they were of no use, in the end 20 minutes later and still not put through to Tamworth I put phone down."
• "Flat surface and disabled parking spaces available but they give the parking space to the customers who will need to be tinkered with SHAME ON YOU HALFORDS THAT IS NOT THE WAY TO TREAT PEOPLE WITH MOBILITY PROBLEMS."
• "Totally unhelpful and disinterested. Could hardly be bothered to answer me other than a shrug of the shoulder."
• "Before leaving I told the lady at the other counter and she seemed to find it amusing that I complained about him with a silly childish smirk on her face."
• "We went in store for an electric Pendalton cycle.. But was put off by two male staff dafties at upstair check out carrying on giggling like two little girls."

Efficiency and Communication

Pros:

• "Jamie was pleasant and courteous a small job but well worth the cost and effort."
• "I'm one very happy customer and would highly recommend to go there for an all round check like I had."
• "The customer service on the second level is second to no one, with those in charge enthusiastic and drop everything to get repairs done on time."
• "The service is excellent and the staff are always willing regardless of how busy."
• "Had my dash cam fitted today (front and rear Nextbase 522GW bundle)...Great job done by all involved."
• "Received excellent service when purchasing a child car seat."
• "The items I purchased were fitted to my car at a time and date to suit me."

Cons:

• "Called by phone to speak with car audio section... 20 minutes later and still not put through to Tamworth I put phone down."
• "Terrible. Went to buy a connection for car radio... total rip off just after your money."
• "When you swear you’ll never buy anything from Halfords again, then do, then regret it."
• "Called in today with car showing low tyre pressure warning light on dash. Met Luke who told me they could do tyre plus other basic checks."
• "Booked a test ride of an ebike online... They’ve ordered the wrong bike."
• "Waited 10minutes to be served at the till... a terrible experience on today's visit."
• "Tried calling the store but was on hold for ages waiting for an answer."