Triton Cycles Reviews Summary

Customer Service

Pros:

• "I had a query before buying my son’s bike which was answered in a friendly manner over the phone."
• "A phone conversation with James resulted in an apology and a promise to correct the error."
• "Excellent after sales service and support from Jamie Yong."
• "Rang up Triton cycles spoke to Ciara who was really helpful and organized a return through TNT straight away."
• "The Triton customer service is super responsive, helpful and very friendly."
• "Staff (especially Jamie) have been so helpful and friendly."
• "Their customer service was excellent, James kept me informed about the delay and apologised."

Cons:

• "Have emailed several times with no response."
• "I emailed them and left a voicemail on the 12th November and they don’t even have the courtesy to get back to you promptly knowing you haven’t received your item by the given time."
• "Didn’t answer calls and no reply for emails."
• "Extremely poor order processing and communication on their end."
• "I have never dealt with such horrific customer services in my life."
• "Two weeks later numerous emails no response, phone calls every day no pick up."
• "I have had no response to those email and no-one answers the telephone."

Delivery & Stock

Pros:

• "In fact they delivered the item early July around a week later than forecast."
• "Purchase and delivery experience amazing quick and updates from triton and TNT for delivery."
• "Ordered it at 1.30pm on the Wednesday, and it was delivered by 10.30am the next day."
• "I bought a bike on pre order and they kept me well informed on arrival times."
• "Excellent purchase from Triton cycles. Home delivery worked perfectly with a time slot to suit."
• "Delivery was quick."
• "Bike was delivered by their van fully assembled - time slot was given and they arrived bang on time."

Cons:

• "Ordered new wheels which were in stock according to website... Was then told they were out of stock."
• "Now one month later the items are still not shipped, they are still listed as in their stock."
• "Ordered a seatpost, small relatively uncomplicated item... Turns out they didn't have it in stock."
• "Very slow delivery. Ordered item on the 15/10 that has only just shipped."
• "I purchased a bike online, got an invoice email. Checked the order status online each day no change for 2 weeks."
• "Another 2 weeks and i am still waiting for a refund."
• "1 month later no sign of my order. Waste of time."

Product Quality

Pros:

• "The bike showed up fully assembled, tested, and ready to ride - couldn't ask for more!"
• "Bike came hand delivered, fully built."
• "The bike was hand delivered fully built."
• "Bike was delivered for free and when Triton Cycles say the bike will be delivered ready to ride it really is."
• "The bike was also delivered without any packaging ready to ride and on top of that the pricing was extremely competitive."
• "Bike arrived assembled and ready for some shredding!"
• "The bike came fully assembled and Jamie also asked prior to delivery if I wanted the accessories attached which was ideal."

Cons:

• "Took the protection off the top tube then to my horror paint bubbling on the top tube maybe in other places didn't remove any more protective packaging."
• "Bought a replacement pressure gauge for my floor pump from their website, which shows a photo of a digital gauge on the products page, and item description listed as 'Replacement digital gauge'. When the item arrived, it was an analogue gauge."
• "Bought a saddle from their website, receive a clearly used saddle with dirt spots and wear on the rails."
• "This makes me think has the bike been inspected before its dispatched probably not and lost faith in buying products from you again."
• "Instead of refunding us or trying to sort this out we were advised to fit an inner tube and over inflate it to correct the dent."
• "Sadly the unit did not function so got in touch via the email link with Triton."
• "Like so many others here and on other review sites, Triton say they have the item in stock when you email them to confirm, you pay your money '3k' then nothing!"