CeX Reviews Summary

Customer Service

Pros:

• "The person who helped me was knowledgeable and efficient and worked out quickly what the problem with my phone was."
• "Both members of staff were friendly, polite and efficient."
• "I've always found the staff to be really friendly."
• "The staff are soo helpful at this branch of cex."
• "Great staff in here although even with every till open and as fast as they go there is always still queues but the staff here work so hard and still smile."
• "The staff are friendly and helpful enough."
• "Staff are busy but helpful and 30 minute queues for the checkout now seem to have been sorted."

Cons:

• "I waited almost five minutes in an empty till queue before a member of staff acknowledged me."
• "Staff okay can be a bit grumpy at times."
• "Absolutely no respect."
• "Most of the staff are great but this has really annoyed me."
• "He was so rude in his demeanour that it actually left me a bit flustered."
• "Horrendous queue. Staff just milling about chatting to each other with no motivation to serve on empty tills."
• "The staff never seem to pay much attention to queues."

Product Quality and Pricing

Pros:

• "Good selection of items and prices are on the low end."
• "Huge selection of pre-owned games which is the key thing of course."
• "The website is very accurate."
• "They always have a good selection and they have two year warranty on everything."
• "The selection of products is crazy good."
• "They usually have the product i want and sell for a fair price."
• "Good second hand store for trading and buying games consoles computer parts dvds cds phones."

Cons:

• "No semblance of quality control in their stock."
• "Phones were rated B condition. On looking at them, they had numerous scratches, quite obvious and deep, and home button defects."
• "The store isn't clean, a lot of their grades are off."
• "They are selling used Xbox controllers for a slightly higher price than brand new ones."
• "You won't get top class prices on anything you trade in."
• "Some of the prices are not very reasonable, for example, the new releases are the same price as you would get from the supermarket, but secondhand."
• "Stuff like used PS5's for practically the price of new ones."

Store Policies

Pros:

• "The staff are friendly, the s return and refund policies are fair, and the range is wide."
• "They now offer a 24 month guarantee on items so that's a positive."
• "Staff quite willing to put DVDs through the polishing machine to remove all scratches."
• "I love the trade in for credit system, which is great for getting rid of old and unused games/technology."
• "Trading your items in will get you a better price than Game and Cash Converters."

Cons:

• "Buyer Beware - 48 hour refund does not mean a refund."
• "After returning a defective item it could only be swapped for store credit, which they gave me a card for."
• "Refund policy should not use the word 'Refund' and should state that only credit note and exchange are available."
• "However they have sold me a water damaged phone which I was going to 48 hour return."
• "Took it back same day and they would only give a credit note!"
• "They will often sell second hand but low availability items at significantly above retail."
• "This cannot surely be legal to have no access through the shop for disabled or for children to access other floors?"

Store Environment

Pros:

• "Super friendly staff, nice selection, and a well kept store."
• "Clean, easy finding, manoeuvrability is easy access for all."
• "Lovely staff, friendly atmosphere and well thought out covid measures."