Motorcycle Trading Reviews Summary

Customer Service

Pros:

• "Mark was not just helpful with the purchase but has gone out of his way to help with after sales."
• "Cup of tea when I arrived to view, on a bank holiday I might add, as Dave had popped in especially for me to view the machine."
• "Dave is a true gent, and even stayed on an extra 40 minutes after closing, to wait for me to view a bike I was very interested in, and ended up buying."
• "Dave and Mark were great. They sorted me out with a test ride, part exchanged my old bike for a fair price, answered all my questions and kept me informed throughout the process."
• "Dave despite being very busy took care of all the details and I collected my bike at a time that suited me."
• "Dave and the team really couldn't have been more helpful."
• "Dave could not be more friendly and genuinely seems to care about customers making sure that I arrived home safe and well, far better service than any other dealers I've purchased from!"

Cons:

• "Abrupt on the phone."
• "I was told they don't 'do' test rides which I did think was poor as they expected me to apparently test ride elsewhere and buy a bike from them."
• "Asked for a test ride but this was refused on the basis that the bikes weren't insured."
• "No greeting, no eye contact, Nothing. He disappeared to the servicing section."
• "It just gets me how he shut down and was trading under this new name after a day or two."
• "I went to buy a bike of Dave Alderton when he owned pegasus motorcycles... I ended up losing £ 1000 deposit and not getting the bike."
• "Will talk your bike down and offered £700 less than elsewhere."

Quality of Bikes

Pros:

• "Extremely happy with the bike and service provided, I would not hesitate in recommending this company."
• "The bike has been faultless."
• "Motorcycle Trading has a wide range of quality bikes."
• "The bikes all are immaculate."
• "The bike was prepared to a very high standard, as were the other bikes."
• "The bike was lovely clean and fully serviced."
• "All of the bikes he has in stock are all in excellent condition."

Cons:

• "There was a small problem with Monster M800Sie I bought."
• "In general the bike is great but with a few minor issues that are being resolved."
• "I arrived to find the shutters down and four sad looking bikes chained outside."

Value and Pricing

Pros:

• "I paid appropriately for a good bike."
• "I ended up leaving with a bike that had only done around 8 miles, was immaculate and came with a hefty discount."
• "Got the trade in price I was expecting and the guidance I needed without a pushy sales technique."
• "Dave gave me a fair price and didn’t waste any time on doing a deal. Was an easy and friendly transaction."
• "Got a reasonable price for my trade in against a new RE CONTINENTAL GT."
• "Dave helped me spec the bike out and his advice was spot on and crucial."
• "The bike was immaculate with MOT and a full service."

Cons:

• "Want two months to prepare a bike."

After-Sales Support

Pros:

• "A loan bike was provided at very short notice when Mark carried out the first service on my machine."
• "Very helpful throughout warranty period had two issues that were resolved straight away without any fuss."
• "Mark prepped the bike and delivered to my door and gave a run through on things to keep an eye on and a few tips to make my ownership a pleasant experience."
• "I've been bowled over by the after-sales support."
• "Buy with confidence from this dealer safe in the knowledge that any problems will be resolved to your total satisfaction."
• "About a week later I thought I had a problem and phoned up, no quibble, bring it in and we'll have a look."
• "Dave and Mark are the best in the business."

Cons:

• "It is always amusing to receive patronising comments from people who have not actually been inside my store, bothered to speak with anyone or actually purchased anything."