Address: Unit 68, The Link, 49 Effra Rd, London SW2 1BZ, United Kingdom
Phone: +442080904044
Rating: 4.4
based on 148 reviews.
Customer Service
Pros:
"Thank you for sorting the ant problem we had! It's great how quickly you guys are able to act."
"Their process for membership has been so straightforward and everything has been set up to do remotely."
"The team are also really friendly, helpful and professional - a pleasure to deal with!"
"Zuzu has been great and prompt in helping to answer any queries."
"Maintenance requests were always promptly and adequately dealt with."
"Jess was very helpful in helping me find a flat in the right area for me and has made the entire process of moving so much easier."
"Really good service from the beginning. They are fast to respond to you from the initial enquiry e-mail all the way through to getting your move in date organised."
Cons:
"Awful service and wouldn’t recommend living in one of their properties."
"She then proceeded to ignore all my messages and phone calls after that."
"When I told CSL they did nothing to help, instead just ignored my messages and I had to appeal the ticket and my appeal got rejected."
"Unbelievably bad experience and very unprofessional service throughout."
"Once they have you tied in, the service was atrocious."
"There’s a real lack of professionalism and seems like a one man band, who doesn’t really know how to ensure tenants are happy with their stay."
Property Quality
Pros:
"Furniture looks nice, but is in fact cheap products that CL decide to cut costs on yet charge a fortune to rent rooms in their properties."
"The house itself despite being nice had lots of, thankfully small, issues which were mostly due to the cheapest possible materials used when it was refurbished."
"All the rooms are beautiful and the team at CL made everything possible for me to find the right place."
"Their houses are all modern and well-designed, plus there's a huge selection of properties to choose from."
"The rooms I saw with Capital are well above the ones other agents showed me! Large kitchens, modern and nicely furnished."
"The houses are finished to an exceptional standard and any issues are resolved promptly."
"The house is furnished to a high standard and all the tedious aspects of a regular house share are taken care of."
Cons:
"Oh and to top it off they take £50 out of your deposit to 'clean' your room."
"I was told by CSL I could park my car outside the property to move in and ended up with a parking ticket."
"As I started to unpack I noticed the insides of cupboards had crumbs and hairs in them."
"The decor of the houses appears to be to a high standard but as soon as things stop working, you will spend the rest of your tenancy trying to get them sorted."
"We had multiple leaks, tonnes of issues not sorted including not having the downstairs WC broken for weeks."
"Their response to repairs is the slowest I have ever come across or heard of, taking even a year on certain occasions."
"The property was in need of a real deep clean after the previous resident had left and I was shocked to see they hadn’t realised that."
Community and Socials
Pros:
"This is great for meeting new people if you are new to London and need a helping hand along the way."
"Being new to London - the socials are a great benefit and an easy way to meet other people from different parts of London!"
"The socials are fun and definitely worth going to meet new people!"
"I loved the fantastic concept of the Capital Living community and look forward to attending the socials!"
"The regular social events also good bonus and an opportunity to meet new like-minded people."
"I have made really good friends with everyone I have shared with and for those looking to expand their social circle and meet new people, this seems a great way to do it."
"Jess Rees another member of staff also provided me with introduction to other tenants on Capital Living books also, we have arranged a BBQ and should be a good get together."
Cons:
"Their claim to be a 'community' is completely false. In the 2.5 years I rented a room from them there was one member event."
"Staff appear more interested in organising nights out where you will spend yet more money, rather than sorting issues."
"Try and look for reviews from people who have been in the house a while, rather than those about to commence their tenancy because you are incentivised to provide a review at the beginning through a reduction of your membership fee."
"The tenants don’t get along and always argue."
"Houses look nice, but if they decide to pick a bad owner of the property we were in... the experience is atrocious."
"Terrible company full of absolute spivs. Months (if not years) to get a repair for anything, extortionate increases."
"I wouldn’t even recommend my worst enemy to live here! Trust all the bad reviews you see here!!"
Value for Money
Pros:
"Firstly, they offer the best price - quality ratio comparing to other shared accommodation companies in London."
"Having one simple monthly payment made budgeting very easy and left me with no shocks or surprises when it came to rent payment day."
"The sign up process is quick and easy and all online."
"The ease of the process took so much stress off my shoulders."
"The process from start to finish was professional and hassle free."
"Capital Living made the interview process very straight forward, and they were very cooperative in arranging times."
"Really good service from the beginning. They are fast to respond to you from the initial enquiry e-mail all the way through to getting your move in date organised."
Cons:
"Furniture looks nice, but is in fact cheap products that CL decide to cut costs on yet charge a fortune to rent rooms in their properties."
"Oh and to top it off they take £50 out of your deposit to 'clean' your room."
"I was told by CSL I could park my car outside the property to move in and ended up with a parking ticket."
"I rented a room for a 3 month period and they have taken £500 from my deposit for a pre-existing condition with one of the bathrooms."
"I was consequently forced to pay for over an entire months rent (the first month that I wasn’t living there), because they were incapable of finding a new tenant in time."
"For the amount of rent we pay the service is an absolute joke."
"I would go as far as to describe them as con artists."