Address: Oxford Motor Park, Langford Lane, Kidlington OX5 1RY, United Kingdom
Phone: +441865566120
Rating: 4.3
based on 298 reviews.
Customer Service
Pros:
"Olivia Gardner was knowledgeable and professional."
"Whilst dropping off my misses car for service Adam was very helpful through every step of the way!"
"Muneeb did all he could to get me the car I wanted."
"Elliott was super friendly and helpful throughout with lots of good communication to keep me in the picture."
"The whole team were great throughout, in particular Sunil and Paul went above and beyond to make sure I was an extremely happy customer."
"Service I received was outstanding from start to finish."
"Elliott Bevan is a star of the team and a great guy."
Cons:
"Our initial sales person lied to us repeatedly."
"I have sent various emails asking why it has taken so long but have not had one single reply and I am really not impressed."
"I must add though how disappointed I was with the salesman next to James."
"I've lost all trust in the car and zero faith in the garage too now."
"Disappointing customer service whilst interested in a used Seat Leon Tourer."
"All our calls, emails and messages to this branch to reach a resolution have been completely ignored."
"The new sales person was dismissive of her colleague and promised us that she herself would do a better job. She also made promises that were not kept."
Car Purchase & Delivery
Pros:
"He ensured the exchange of our car as well as delivery of the new car was straightforward."
"Muneeb Rashid has been brilliant helping me find a suitable car."
"Had such a fantastic experience purchasing a car from Muneeb, he went above and beyond to make the experience smooth, stress free and so enjoyable."
"We were really impressed with Elliot Bevan and the service we experienced when buying our new used Tiguan 10 days ago."
"They were fantastic and gave me all the information I needed and kept me updated constantly."
"Our salesperson, Michael Fraser who available throughout the process to answer our questions."
"The sales team worked to ensure I went away happier than I could have imagined, with a better car than I had originally come in to look at."
Cons:
"Bought a car from Marshall Direct Sales (Used Approved Online). There were issues with it."
"They left part of their tooling inside the suspension which caused dangerous driving conditions."
"Nothing ever seems to work properly here. Staff lack knowledge and experience."
"The customer service received was awful, especially as we were unaware when buying that a new battery would be needed so soon."
"I stated that when the cars with them that its not washed as part of the service... Later that day I received a telephone call saying that my vehicle was ready for collection and (to my horror) had been washed!"
"A shame the after-care service doesn’t match the enthusiasm this team has for selling cars."
"Would not recommend, unethical, wholly unhelpful and lack of care for people or customers."
Communication & Follow-Up
Pros:
"Special thanks to the sales executive Muneeb Rashid who really took his time to explain all of the services Marshall offer."
"Have been a regular customer here for all our VW purchases and services. Top-notch customer service from all departments."
"Luke Brookes, the sales assistant who worked very hard to answer all of my questions and support me with my purchase."
"Muneeb Rashid. He was very friendly, listened to what I wanted, and I ordered a new car."
"Elliott always had the answers to any of my questions."
"The service from the sales Muneeb Rashid is good and he follows up with call and emails after I got the car for 2 weeks and a month."
"Muneeb Rashid, who recognised this and didn't try to force a sale."
Cons:
"I made an initial enquiry with VW Marshall at Kidlington and within a few minutes I got a call from Muneeb."
"Staff were friendly and helpful at first... I am now having to consider legal proceedings as the company have refused to acknowledge my emails."
"Just tried to book an MOT appointment and went through the whole process only for the final step to fail with 'Sorry, there was a problem sending your request!'."
"Initially requested a video of the vehicle which was told was sent but never received."
"When trying to get my deposit back, I was asked for my details via email which I provided but I then never heard back from anyone and have still not yet received my deposit I was told I would be given back."
"Waste of an afternoon. Given an appointment at 1430, arrived 1420 to make sure I was on time, left at 1505 without being seen, so left without buying a car."
"This has to be the worst garage i visited when buying my wife a car, Awful Customer Service, False Promises and endless calls to get a refund on my deposit."