Address: 22A Alma Rd, Windsor, SL4 3HP, United Kingdom
Phone: +441753864466
Rating: 4.7
based on 196 reviews.
Customer Service
Pros:
"Considerate, polite staff!"
"They were professional, cheerful, respectful, polite & hardworking I can thoroughly recommend them."
"The team were so polite and professional."
"Excellent communication - I was kept informed at all stages of what was happening and the likely timescale."
"Really impressed with the service I received today from Liam & Stuart (apologies if names are wrong). They fixed a puncture in one of my tyres in no time at all and provided a very professional service."
"Very friendly, knowledgeable staff."
"Whilst in reception he was also very knowledgeable and professional with other customers! Great service!"
Cons:
"Visited them Saturday afternoon around 3.30 with a tyre problem, they had fitted it in May, only to be met by a very young man all on his own I did not feel confident there."
"Was booked in at 0830 today for Mot failure of cv joint covers... After waiting 2hrs they finally put on ramp... to be then told, oh we don't have the cover replacement and can't get from suppliers."
"Booked in for 8:30 on a Saturday assuming they’d start early... only to be told collection was at 16:00-17:00."
"I have contacted Kwikfit customer complaints and the regional manager... however neither are prepared to even discuss this with me."
"Worse service I have ever received and substandard, dangerous work done on my car."
"The staff then threatened me and I ended up having to buy another tyre or else they said they would leave me with no tyres at all."
"Staff took an age to come out and serve you in the reception, then seemed annoyed you had pulled them away from whatever was going on at the back."
Pricing and Value
Pros:
"I’ve always found these guys competitively priced and helpful."
"Great prices compared to main dealers."
"Price very competitive and Paul was calm, friendly and knowledgeable."
"Great service & 25% cheaper."
"Thank you for such great service and amazing value for money."
"Staff quickly found an imbedded screw, removed and repaired FOR NO CHARGE, just a donation in the charity box!!"
"The charges were very fair for the high standard of work carried out."
Cons:
"The site was very covid safe. Staff were attentive, friendly & clear. As we had a puncture which couldn't be repaired and needed a new tyre that day, we did go ahead. I am aware that we therefore paid 20% more than we could have done from other sources, had we had the luxury of time."
"Really bad service. Previous management was much better. Tyre was overpriced and they failed to call me when it was delivered."
"I have since found out that the two tyres they fitted were not fitted properly - the corrosion on them had not been removed and they had not had enough sealant put on them which made them dangerous."
"Then had an advisory that the brakes ALL need doing at c.£700."
"There was a lady in there waited for an hour for 2 tyres."
"Had a full service there...had to pay extra for a fuel filter??!!!?!!"
"This branch of Kwikfit changed the wrong tyre and then got nasty with me when I pointed out that they had."
Efficiency and Professionalism
Pros:
"Luke,s team sorted out my problem on a Saturday. I brought in my half deflated tyre. Left it with them. They identified the problem, fixed it and rang me all within a few hours."
"Came in for a Wheel Alignment and welcomed by Luke. Got my car booked in very quick and the job was done efficiently!"
"Had a warning light about tyre pressure... they sorted it same day."
"Needed a tyre for my driving school car urgently. They ordered one in rang me to say now in Stock. Visited the branch and was in and out in less than an hour."
"Repaired my daughters tyre whilst we waited, really quick."
"Tyre sorted within the hour and back on the road before the morning was even underway!"
"Brilliant service! Called the guys with an urgent need for a puncture repair. Went straight in and they turned it around in less than an hour."
Cons:
"Called there for a puncture.well over a hour after the car was taken in."
"When picking my car up I noticed that the exhaust was no longer connected to the engine."
"After this I wouldn't trust them!"
"The staff then threatened me and I ended up having to buy another tyre or else they said they would leave me with no tyres at all."
"My Booking got lost in your system, the staff in Windsor did their best to fit me in, which they did, but it meant that I had to wait around in Windsor town for 5 hours."
"Terrible service sat in the car park from 8:20 to 8:45 a man came and told me where to park then told me I was late even though I had arrived long before the shop opens."
"The customer service was very good, but I found out afterwards that the tyre fitter had forgotten to re set the tyre deflation warning system on my car after fitting the tyre."