Haute Dolci Bolton Reviews Summary

Atmosphere and Ambiance

Pros:

• "The atmosphere is cozy, and the staff is friendly."
• "The ambiance was simply splendid, and the customer service was top-notch."
• "First time visit, and was greeted at the door by a charming young girl Roda."
• "Amazing food and atmosphere. The star of the night was our waitress Sammy."
• "We went the Haute Dolci whilst visiting Bolton. My 1st impression was that it was very high end and luxurious place."
• "This place seemed so fancy for me, a commoner. It was aesthetically pleasing."
• "I was never one for a Desert but since my first visit here I have been craving the waffles and milkshakes. Service was on point."
• "The atmosphere was booming. The service was more than pleasant!"

Cons:

• "Went for a quick bite, the music was so loud, felt like I had to shout when speaking to my sisters."
• "The washrooms were very dirty and untidy."
• "On arrival he took us to a table for 4 when the booking was for 5 people."
• "The music was so loud you had to shout to talk to whoever you were with."
• "Went on a Saturday night (almost empty) but still had a wait for a table??"
• "The service was the best! Three of the staff members stood out and were amazing, Qasim, Liya, and Uthmaan were so helpful and made the whole experience a lot nicer."
• "The place was almost empty yet staff didn’t allow the 2 of us to sit in a small booth."
• "Service was terrible. My daughter and her friend went in today for lunch and they were shocked and appalled at the behaviour of the waitress."

Food and Dessert Quality

Pros:

• "The desserts are out of this world, especially the cheesy chips, ferro milkshake, and cheese cake."
• "Food was good, had the halloumi burger (in lettuce instead of a bun)."
• "Presentation of food was nice."
• "The savoury dishes were really nice, couldn't go wrong."
• "Their treats are so good that even my sweet tooth went on a sugar rush."
• "The desserts are absolutely divine, with a perfect balance of flavors and textures."
• "Nice food and delicious desserts. Ordered the V-Burger, with halloumi cheese, roasted peppers, and caramelised onions."
• "One of the nicest chain dessert parlours I've been to and would happily return."

Cons:

• "The food was good but I feel the icecream was too sweet."
• "The food was a bit over priced for what you get."
• "The drinks are tiny for what they charge! Found this a total joke."
• "The wings were ok. The decor is nice and the staff were friendly."
• "Honestly so disappointed, took my cousin out to this desert place in Bolton got fire fries. and I got food poisoning!!!"
• "Where do I even begin? A frustrating 35-minute wait for just one waffle at this place."
• "Been here twice. Really long wait for food, women servers are amazing, male ones well, purposely ignore you if you ask for anything even though they directly make eye contact with you."
• "Food and dessert was really good but the service was very slow it wasn't even busy we went at lunch time... Drinks came after 20mins and one glass was cracked which I was ok with....and the food came after 30-40mins."

Service and Staff

Pros:

• "Thankyou Aftab for the lovely service and experience at your store."
• "Guess who comes to the rescue that's right Roda she helped us pick our desserts and we weren't disappointed."
• "The staff are friendly, the prices are very reasonable, the desserts taste great and the interior is so classy and luxurious."
• "I went with my family to the haute dolci and it was our 1st time going there. The quality of food and deserts was excellent and the staff were great and were welcoming and very friendly."
• "Staff were brilliant, made us feel welcome and didn’t want us to leave."
• "We visited this branch today and the service was impeccable. Anushka was the politest young lady."
• "WOW, this dessert shop in Bolton is a hidden gem! The staff are friendly and attentive."
• "The staff? Well, they're basically sugar therapists."

Cons:

• "The waiter we had didn't seem to know a lot about the menu and he failed to ask about allergies."
• "I'd go to haute dolci again but probably not the Bolton branch as the service wasn't the best."
• "Visited here with my husband and two kids. It was late in the evening so not that busy."
• "The manager answered back to everything and not a single apology was given."
• "Desserts amazing. Deliveries always problem, get wrong order or driver went somewhere else."
• "Service was a bit strange... Went on a Saturday night (almost empty) but still had a wait for a table??"
• "Service was terrible. My daughter and her friend went in today for lunch and they were shocked and appalled at the behaviour of the waitress."
• "Went for our wedding anniversary. Great, friendly, service by the staff. Portions could have been bigger for the Teasers menu but that’s my preference."