Address: Valley Centertainment, Sheffield, S9 2EP, United Kingdom
Phone: +441142420497
Rating: 3.9
based on 175 reviews.
Variety and Quality of Desserts
Pros:
"The combination was superbly done, and I thoroughly enjoyed every bite."
"The variety they offer is impressive, and the quality of the desserts is top-notch."
"All came in portions big enough to satisfy anyone's cravings."
"The desserts are delicious, we had waffle with strawberry and banana, strawberry cheesecake, chocolate brownie... and a cookie dough and fresh strawberries with mint chocolate chip ice-cream."
"I have been to this dessert place a few times now and have never been disappointed."
"Delicious, we all enjoyed our desserts but unfortunately we ordered 3 milkshakes 2 of them was perfect but one was meant to be dairy milk bar and it tasted like dairy milk and caramel."
"Nice and clean, very spacious! Lovely staff and the food is excellent."
"The food was lovely, though slightly too sweet for me the milkshake was creamy."
Cons:
"Almost £6 for a thin, dry carrot cake. Such a let down."
"Wasn't happy on this visit, my self with my son and husband wanted a special treat, so we chose 39 desserts., the staff were great, but the waffle was burnt, my custard was cold and skin on top."
"The cookie dough was basically just... A cookie."
"It was okay nothing special I think all the toppings, sugars and chocolate sauces made the waffle somewhat enjoyable as it wasn't the warmest or softest when it arrived."
"Quality of food I felt was actually quite poor in comparison to others."
"Food was ok for price, but we had to go up twice and collect our orders, first error was a missing drink, second was hot food delivered to table so waited 5 mins then went to complain again as we wanted to eat together as a family, so first two had all melted."
"The cookie dough wasn't that great either."
"We ordered our desserts and sat down. we waited for our desserts to come separately? even though we stated we are all having it together."
Service and Staff
Pros:
"Brilliant dessert to round off a day of bowling, shopping and dinner. Good, friendly & attentive service and even better food."
"A special treat as part of an extended birthday celebration. The quality is always good, the staff are friendly and helpful."
"Spacious seating booths can easily fit 6 adults, the venue was clean and tidy, and a large variety of deserts and ice cream were on display to choose from. Staff were pleasant, polite, and smartly turned out in their uniforms."
"The staff have been friendly and helpful each time I have been and very accommodating of my 1yr old grandchild."
"Visited after a gig, was seated promptly and the food was a lovely treat."
"Firstly, I must commend the "39 desserts" for their dedication to customer service. The fact that they were willing to accommodate us and stay open later shows that they genuinely care about their customers."
"The desserts came quickly, looked amazing and were delicious and the service itself was great too, very friendly and polite."
"Visited with my family, the service was great, as were the desserts. I would definitely recommend this place to anyone especially families."
Cons:
"Absolutely careless response from the serving girl!!! The girl who called the order number didn't even bother to pack my order or even asked me for a bag or cup holders."
"Absolutely shocking customer service, staff are extremely rude."
"Visited this evening a purchased a cheesecake. It wasn’t creamy, and had a yellow exterior. I spoke to a manger who told me it was not old and was fresh but couldn’t explain why it was yellow? No refund offered, didn’t offer to get me something else, simply walked off."
"Poor customer service ordered on uber they missed items off my order do I was asked if I could collect I said yes another day and I was told to come back and I would be given another item off the menu turned up and the staff said they knew nothing about it and its not in their policy I asked to speak to a manager and he was the most arrogant, rude ,and uninterested and unapologetic person i have ever met ever im my life."
"Awful awful awful. Better to call the place “39 employees not having a clue what’s going on” . The amount of employees not doing anything was a bit silly."
"Once arriving home we also found a hair in our food."
"Waited 22minutes for cookie dough and ice cream. Eventually went back to the counter to be told “sorry I went on my break that’s your order on the side”."
"They got a simple order of ice cream and sauce on top incorrect - the sauce hardened so much that you couldn't even get into the ice cream !!!! The plastic spoon snapped in half ..."
Facilities and Cleanliness
Pros:
"Easy access for disabled and pushchairs as the venue is situated at street level."
"It is easy to find lots of car parking spaces but can get full at peak times due to all the other entertainment and eating venues in the area, disabled spaces close to each of the venues."
"A clean, relaxed environment."
"Lovely and clean. Air conditioned which was bliss in the summer heat. Even during covid it was easy to get a table and the desserts are beaut! I had a mango sorbet and my partner had a cookie dough. Couldn't believe the portion sizes definitely worth the price."
"Great place to eat. Could be improved, well we have to give time as it just has opened but the dessert was fantastic."
"I came to 39 desserts with the family and when I arrived I was so happy as the customer service was amazing by Hannah!. The way she introduced herself and made us feel so welcomed that girl is an absolute star!"
"Lovely and clean."
"It was great, there's parking right outside and it's easily accessible for wheelchairs. The food was lovely too."
Cons:
"We was seated on a dirty table not even been wiped down properly, staff very unprofessional over heard them using swear words whilst having a conversation on shop floor amongst them self’s."
"I'm ignoring the high prices as I don't go to places like this very often but my reason for 3 stars is the condition of the ladies toilets. There was no toilet roll available as the unit had broken and the toilet roll unravelled across the floor."
"If you are a Sugar sensitive person please beware of the portion sizes as they are rather large you could easily get a sugar crash so it's best to share these with another."
"They started cleaning the floors on our most recent visit and the whole place just began to smell strongly of bleach! I felt like my eyes were beginning to burn."
"To start off, we had trouble getting the QR codes to scan as they are metallic and the camera struggled picking them up."
"It took over 30mins and 2 enquiries as to where our 5 desserts were before they arrived, we had received our drinks 20 minutes previous yet others who had arrived long after us had received their desserts."
"Unimpressed! Currently using QR Code for customers to access the menu. Unfortunately the premises have a poor reception which causes the customers to fail to upload."
"So I have been to this place a few times and I haven't really had any issues. However, this was the first time that I had to use their public restroom and the state of the place was awful."