Heavenly Desserts Oxford Reviews Summary

Variety of Desserts

Pros:

• "They have a wide variety of options and the desserts are not only visually appealing but also taste heavenly."
• "There are so many options to choose from. Don't worry about allergies or vegan options because they have them!"
• "Great selection of deserts plus an option to ‘create your own’."
• "They offer plenty of options: waffles, crepes, pancakes, ice cream and they also have many vegan alternatives that are just as delicious."
• "Extensive menu so I was wary, but everything we ordered was delicious."
• "The choice of gelato flavours is astonishing: pistachio, coconut, raspberry ice-cream..."
• "Huge variety of heavenly deserts. I had a crepe with Belgian milk chocolate, strawberries and a scoop of vanilla ice cream."
• "Absolutely the best desserts we had in a while. I recommend to everyone!"

Cons:

• "Ordered from here and was sent an awful flat crunchy thing which was supposed to be cookie dough. Ridiculously overpriced for what it was."
• "The place has been one of my favourites in Oxford but after last two visits I decided to write a negative review."
• "The place and the way the products are displayed are so first class. The only reason of four stars is the waffle and crêpes we ate were not so good."
• "Ordered the sticky toffee pudding and the cookie dough. Everything was sickeningly sweet."
• "Don't add 'honeycomb' in the menu if you expect the real, natural honeycomb. I added 'honeycomb' on my waffle and it was just a sprinkle of light brown bits made of sugar."
• "Previously I have eaten here on many occasions however on this particular visit I must say the standards have dropped significantly."
• "I am very disappointed with desserts that I have brought home. Went to purchase American waffels at around 11.20pm and then got told that they won't be able to prepare more."
• "Im not sure what these pictures are of but I literally got one of those Tesco brand waffles that cost 50p and scoop of cheap ice cream..."

Customer Service

Pros:

• "The manager kindly made a discount. The waitress welcomed us and made sure we got our orders promptly."
• "Very cozy ambience, friendly staff… mouthwatering desserts and milkshakes."
• "I was amazed by the presentation of desserts, the flavours, the variety and, most importantly, the friendliness of the staff."
• "The staff are lovely and will do everything in their power to keep you happy."
• "One of the nicest place in the oxford. Really good customer service."
• "5 of us dined here. All staff were friendly and extremely helpful."
• "Also thanks to all very busy staff who was always at hand. Service was great."
• "Very friendly staff with a lively atmosphere and delicious desserts!"

Cons:

• "Small thing to mention was the staff seems like rushing us to finish the dessert."
• "Am editing this review. Only because of today's customer service. The girl was behaving very rudely at the billing section."
• "Just wish that my hot brownie and toasted marshmallow sundae would have arrived with warm brownie and toasted marshmallows."
• "In general the food quality is good, unfortunately, customer service is really bad and rude."
• "So disappointed of their service, never go back. Staff were rushed to collect the empty plate and cups."
• "The one place dedicated to deserts l have no regrets going to! Sadly didn't have an desserts on their menu."
• "I can only assume that the sales assistants were having a bad day, and/or they hate their job/people."
• "Visited and didn't feel safe at all, no one cleaning tables staff with masks half off face not on correctly."