Address: 100 High St, Crawley, RH10 1BZ, United Kingdom
Phone: +441293544233
Rating: 4.1
based on 157 reviews.
Service
Pros:
"The staff were friendly and efficient."
"The staff and greeter was very nice. The staff also worked as a team in bringing and cleaning up our food."
"Staff were very friendly and polite. Tables were promptly cleared after each customer. An excellent service all round."
"Really lovely staff, tables kept squeaky clean, extremely quick service and the food was delicious."
"Great atmosphere with really nice people."
"The ambiance was very welcoming and cool, staff was very friendly and the service we received was delightful."
"Bilal is a g, very enthusiastic we all love him millions ❤️❤️❤️"
Cons:
"Service was terrible - the waiting staff really couldn’t give a damn."
"You have to wait in line at busy times and shout a complicated order to someone at the till who can’t hear you over the noise of the kitchen and kids play area."
"In the end the order never turned up and after 10 attempts to call the restaurant no one decided to pick up the phone anymore."
"The staff is very rude and unprofessional."
"The woman who took my order felt like I was putting her out by being there."
"The staff lack basic customer service."
"Poor service, not one employee could understand us."
Food Quality
Pros:
"The food was fresh and awesome. The dessert was really good."
"Food looks great and tastes great."
"Really delicious mint sundae and quality and very clean toilets too."
"The ice creams are really very creamy and tasty."
"The food is amazing!!"
"Super delicious food! The price is quite fair for the amount of food you get."
"The ice cream was creamy, very soft serve and flavorful with no odd aftertastes."
Cons:
"Drivers from just eat just cannot find our address, food was cold first time and today driver was 20 minutes late and still could not find address so told him to leave it and he put it down as delivered."
"The cake we ordered was so stale it was hard to the touch."
"I paid nearly 10 pound for a slice of cake that was under inch thick and tasted like it had been frozen."
"Food was fine; they only had the cookie dough or sundae as the vegan option which was disappointing, and the cookie dough came cold!"
"Cookie dough ice cream wasn't very good, not much actual cookie dough and the base ice cream didn't taste that good."
"Even the ice cream wasn’t exactly great!"
"The crepes were chewy."
Price and Value
Pros:
"They have so much variety of desserts in their menu which is bit expensive as well but it is worth it because the quality and taste of food is really outstanding."
"Very fairly priced."
"Amazing value for money also."
Cons:
"It quite pricey - you'll spend at least £6 each for a standard sundae, and more for a mix with crepes or waffles."
"The prices have increased but you’re definitely not getting what you’ve paid for, was very disappointed!"
"Very expensive glad i used a groupon voucher."
"A bit on the expensive side as they are aware of their monopoly position in town."
"The place has nice desserts but is overrated and pricey for what u get. Cost is around £7.50 ish per person (waffle and tiny bit of ice cream). Small bottle of water £1 ish. For four kids I paid around £35. Place is really noisy due to the kids play area."
"Shame it has become increasingly more and more expensive with most of the options averaging around the £7 mark for something that is just a treat and has no nutritional value."
"Truly disappointed with the quality and size of portions for the overrated pricing."
Ambiance and Cleanliness
Pros:
"The ambiance was very welcoming and cool, staff was very friendly and the service we received was delightful."
"On the top of that the ambience and staff was also friendly and sweet that I would like to visit this store again and again."
"The place was clean and smelled good."
"Cleanliness was also well maintained."
"Very clean place and well organised."
"Surroundings and decor very nice. However, the floor was filthy."
Cons:
"Very noisy due to the kids play area and no supervision from parents."
"Our table was not clean when we arrived and the staff removed the old bowls and plates but did not wipe the disgusting icecream of the table."
"So this was my first visit back after a good couple of years and first impressions were bad, since there was a roof leak inside the cafe and it was constant."
"Not that cheap to go either and it could do with some decent air conditioning as all the windows were covered in condensation."
"Place is filthy."
"Looked unclean and it was so loud, not very pleasant."
"Atmosphere awful, full of loud kids, some badly behaved. Looked unclean and it was so loud, not very pleasant."
Additional Services
Pros:
"Good play area for children."
"Big plus is kids playing area, it's noisy because of it but it's good place to come with small kids."
"They do kids parties now which is great, including soft play."
"There's a soft play area in the corner of the cafe for little ones to have fun."
"The kids enjoyed their ice creams after they were exhausted from all the playing."
"Service is good, they have a wide selection on the menu from sundaes to crepes to waffles and all topping imaginable, there is something for everyone. Good place for breakfast or a treat and prices are reasonable. They also have a play area for children."
Cons:
"Ordered on deliveroo, took them 1.5 hours to prepare an ice cream… called a number of times they kept saying it will be ready shortly."
"We sent it back only to get a new one and wanted the manager and money off, we didn’t get either."
"Really rude manager, constant changing staff, random hikes on prices."
"Not a very impressive ordering system."
"I will know for next time not to pay for parking at the old Morrisons as customers can use the iPads style machine in Creams to get free parking."
"Despite appearances it also caters to the lactose intolerant, gluten intolerant and vegan people."
"Poor options for vegans and gluten free! Would put less than 3 stars, however stuff was amazing and went extra mile to ensure we hade vegan option!"