Address: Lakes Shopping Centre, West Terrace, Rushden NN10 6FH, United Kingdom
Phone: +441933315138
Rating: 4.5
based on 176 reviews.
Service and Staff Attitude
Pros:
"The man serving this morning was lovely and friendly. Gave us time to look through the menu."
"Customer service was lovely! The guy working there would run to the door to welcome the customers in."
"Amazing service and attention to detail, food fresh, staff very attentive and courteous with great knowledge of the menu."
"First time visiting Heavenly Desserts at Rushden Lakes. The service, provided by Shohag, was so friendly and obliging."
"The waiters were welcoming and nice to us and the food was quickly served."
"Very warm welcoming staff! We’ve never been disappointed even on a busy Saturday."
"Lovely venue, reminded me of an old fashioned ice-cream parlour. Staff were great, very helpful but not obtrusive."
"Staff doesn't know what they are selling, but are willing to help and friendly."
Cons:
"4/5 stars because it did feel a little like we were harassed by servers."
"We went for my belated Mothers day treat... We were seated quickly but we had to chase someone down to place our order."
"I am gluten free (celiac) and i felt an inconvenience of me being there."
"I'm never coming here again. Come on you charged me £5+ for 3 mochi's that are LITERALLY taken out from Little Moons packet."
"Very disappointed in the Nutella crepe, if I didn’t ask for strawberries with it then my favourite part wouldn’t have been included."
"Visited on a Saturday late afternoon, we were sat quickly and menus provided. However, staff seemed more interested in taking and preparing online orders."
"Absolute pathetic excuse for a company. Lied to 4 separate times on a delivery order."
"The desserts here were ok, plenty of choice and ability to customise and were nice. That being said the place is let down by the customer service."
Food Quality and Taste
Pros:
"I had the Iced Spanish Latte and White Chocolate Bonbon."
"Only thing I found strange was our food didn’t come out at the same time."
"I think the Menu Book is misleading for customers as when we questioned the lady who served the desert, she went inside and ask the chef."
"Food very reasonably priced, excellent food and flavours."
"The fad of dessert restaurants has long passed with many wannabes closing and leaving only the best to survive."
"The food was great, tasted really nice and thankful for such sweet tasting food and such staff professionalism."
"Considering there was only 2 tables in. There was 2 men working there. They managed to run out of cookie dough."
"The food was good! Customer service not as So, out of 6 members of staff, 2 were doing all the work, the rest just watching on."
Cons:
"We ordered Berries meringue which mentioned meringue and blueberries along with other berries in the menu list, however there was no blueberries."
"I'm never coming here again. Come on you charged me £5+ for 3 mochi's that are LITERALLY taken out from Little Moons packet."
"Giving it 1 star because I cannot go lower. I will not be going to this place ever again. First and last. We ordered the tapas and every single thing on the table tasted HORRIBLE."
"Excellend food although it can get quite expensive. Some of the portions are smaller than I would have liked especially for the price I paid."
"Nothing beats the original Birmingham heavenly desserts. Visited this store so stingy with everything."
"I had the cookies and cream cheesecake, not impressed at all. Literally was like whipped cream on a digestive biscuit with an oreo stuck on top, no flavour."
"American waffle was extremely salty, I ordered a strawberry waffle and only 1/4 of my waffle was covered in strawberries which is disappointing."
"The desserts here were ok, plenty of choice and ability to customise and were nice. That being said the place is let down by the customer service."
Ambience and Cleanliness
Pros:
"Looks lovely on inside.has a luxurious feel to the place and the service."
"The restaurant and bathroom was immaculate."
"Its very clean and has a restroom. Staff are friendly and helpful."
"Just walking in you can smell the delicious baked goods. The interior design is gorgeous."
"The place is clean and nice, the staff need to learn how to operate the tablets."
"Restaurant was spotless and immaculately clean, and social distancing measures were in place and implemented appropriately."
"Marvelous Mango & Strawberry Sunday. Tip top desserts, we really enjoyed the desserts here."
"A place truly worthy of the name Heavenly Desserts. Out-of-this-world food, angelic staff, sleek and modern decor and an overall amazing atmosphere."
Cons:
"There are many tasty sugary morsels to try at this place, shame the sugar seems to have got itself everywhere else. Everything is sticky - including the toilet door."
"Really not happy with this place. We got seated at a table and it was COVERED in milk, ice cream and Napcins."
"It took us 5 minutes to order 2 lattes and a mocha because he ordered us teas."
"Long wait in queue to get in. One young girl doing everything. No help from her boss. He Yelled at her."
"Long waiting to be seated and once we ordered we waited around an hour to be served."
"Shocking service, waited 45mins for our food only to find out they hadn't even put the order through."
"We were seated quickly. Hand sanitizer was available. Staff wore masks and were happy to find out answers to our questions about the food."
"The 1 star is exclusively for the Rushden Lakes branch & only for the one staff who manned a very busy customer setting."
Value for Money
Pros:
"Food very reasonably priced, excellent food and flavours."
"New waitress and as being trained and did an amazing job!"
"Prices are a bit high, but if it's an occasional visit it's justified."
"There is plenty to choose from and something for all tastebuds."
"Very impressed with this venue. Took my son's there as went shopping and was blown away by not only the service but, the shakes and desserts that we had."
"Great ambience and lovely desserts."
"Very nice decor and a very expansive menu, if you have a sweet tooth I highly recommend this place."
"Well worth a visit with an amazing array of dessert options."
Cons:
"The hot chocolate is perfect after a wintery walk. Prices are a bit high."
"We ordered Berries meringue which mentioned meringue and blueberries along with other berries in the menu list, however there was no blueberries."
"I'm never coming here again. Come on you charged me £5+ for 3 mochi's that are LITERALLY taken out from Little Moons packet."
"Excellend food although it can get quite expensive. Some of the portions are smaller than I would have liked especially for the price I paid."
"Nothing beats the original Birmingham heavenly desserts. Visited this store so stingy with everything."
"American waffle was extremely salty, I ordered a strawberry waffle and only 1/4 of my waffle was covered in strawberries which is disappointing."
"Although staff were ok, the price for what you get is ridiculous, £43 for 1 tiny cheesecake some waffles and some drinks."
"So much potential but failed with mediocre service and poor wait times. Deserts are ok, but no more than that."