Listers Toyota Bristol (South) Reviews Summary

Customer Service

Pros:

• "I spoke to Marcus, who was extremely helpful."
• "All staff were efficient & polite."
• "Thank you Marcus for your very positive 'can do' attitude when I called in to order a part for my Auris."
• "Marcus was brilliant. He offered to fix some trim that I had knocked loose and not only did he do this willingly, with a big smile but also there and then, no fuss, very speedy and didn’t charge me."
• "Fantastic customer service from Erica Bliss."
• "Incredibly friendly and down-to-earth staff."
• "I wouldn't hesitate to recommend Ian to friends and family."

Cons:

• "Garage work was done to a high standard also quickly and efficiently, inside was a shambles no one front of house to deal with customers as they arrive through the door."
• "When queried was told it was a mechanics 'matter of opinion' and that if any issues are not mentioned they will not be looked for & car's history with the main dealer is not reviewed."
• "Been a week since I posted a 1 star review. Was asked to contact the region manager who to be fair came back to acknowledge my cause of complaint quickly. But since then nothing. Very disappointed."
• "Extremely disappointed, this is my first ever time leaving a review (which I didn’t want to do but the way this has been handled and I the way I was spoke to was dreadful)."
• "I don't know how I can trust that place to let them handle my cars again."
• "Disgusted with their service. For a major brand like Toyota, this dealership is an embarrassment."
• "However, the new arrangement where spares customers are dealt with in the showroom rather than at the spares desk is a waste of everyone's time."

Parts and Service Department

Pros:

• "Had to collect parts for my MR2, Marcus in the parts department was very helpful and attentive."
• "Marcus was extremely helpful in handling my queries on the availability of the parts and the repeater was replaced in a very timely and efficient manner."
• "Perfect health check and service."
• "Marcus assisted in identifying the key I required. He was instantly able to identify the exact key just by looking at one of the locking nuts!"
• "Marcus from the Parts department at Toyota Bristol south pretty much went above and beyond to give me good service, also very friendly and helpful."
• "Brilliant customer service provided by Marcus James with regard to finding prices for parts."
• "Visited the parts department today, spoke to Marcus about getting a bed liner for my truck. He was friendly, professional and very helpful."

Cons:

• "I had no advisory, and last week exhaust broke down, and when I went to Toyota, they had found. Also, the springs were broken, and the brake cable was split the brake pads, and the disc front and rear needed changing."
• "Called up and reserved parts through a very helpful and curteous Marcus; however once we arrived it went down hill very quickly."
• "Very disappointed after I have done my Service MOT I have been informed by Scott Chenoweth that I have a problem at the rear with the car and because it is still in Warranty I will be contacted next week to book it for repair and Scott said that if I don't hear nothing to give him a call, I have tried to reach him several times."
• "I was checking my wife’s IQ and noticed that the wiper blades were in a dangerous condition."
• "I had a MOT booked here and was told a 2 hour wait which was perfectly fine, when called to tell me my car was ready for collection I made my way back to the dealership, waited 10 minutes standing at the desk with Toyota employees walking past me not asking why I was stood there."
• "This company is terrible, i agreed a deal 6 months ago and have been let down on the delivery with promises for the car to arrive early and it did not and then when the car arrived i was asked to pay more on the finance plan."
• "Please people don't be too trusting when dealing with Pasha (Pavlo Cherepkov). Make sure everything is working and inspect your car before leaving. He sold me a car, only to realize 1 of my car key was not working and when I rang him, he was so rude."

Sales Experience

Pros:

• "I have now purchased 2 brand new cars from Ian here & I've never been in a position to buy brand new cars before in my life but we get such a good deal, friendly & great service that we keep coming back."
• "Fantastic test drive with Claire today. She was professional but most of all very friendly and personable, not pushy as I experience sometimes in car dealerships."
• "Thanks to the wonderful assistance from both Marcus and Julie in helping me to buy a new oil cap for my Corolla."
• "Always a great experience there and will be going back there for all my service and MOT as well."
• "Just bought our second Toyota from here."
• "Thank you Pasha for your help in buying my Yaris."
• "So pleased with the service I received from Pasha. He kept me informed every step of the way to getting my new car."

Cons:

• "Awful customer service."
• "He’s one of the best salesman I ever came across! He’s very polite, patient and always happy to assist with all our queries."
• "I am so happy with my (almost brand new) Hybrid Rav 4, and never believed the process could be so easy."
• "Always greeted and treated extremely well by Ian and Babs, gave us time and help without pressure when making our decisions on exactly what we wanted."
• "I was invited to attend a Toyota VIP event and ended ordering a brand new car!!"
• "We have just bought our 4th new car from this dealership."
• "Wow excellent service, Ian is very knowledgeable which allowed me to make a constructive choice, which was the choice for me."