Address: Draycott Business Park, Cam, Dursley GL11 5DQ, United Kingdom
Phone: +441453890898
Rating: 4.6
based on 136 reviews.
Customer Service
Pros:
"The manager is a very honest man who genuinely wants to help customers- three times I have paid the lowest possible price for world class services."
"Paul and his team really came in for me when I had issue with a battery light on my dash board after changing battery and finding out that I needed a new alternator."
"Being a regular customer and have 2 cars to get repaired by these guys. I felt that customer service was fantastic."
"Exceptional customer service - went above and beyond in helping me with my car!"
"Saved the day when returning from Devon... didn't overcharge use in fact gave us a 10% discount."
"Excellent customer service! After a blowout on the M5, Paul had us back on the road within half an hour despite the fact he was very busy."
"The service from Paul and the team has always been helpful, friendly and professional."
Cons:
"The only negative is that there is sometimes grease or oil left on the steering wheel and indoor door handle."
"love how this place has the sorry bot doing their replies."
"Nothing Kwik about it I'm afraid."
"Booked a tyre refit, tyres ordered in advance, 8.30 am early fit, too busy to carry out, told to come another time. Rubbish organisation."
"Will never use Kwik Fit, false pricing covers the true cost."
"Poor sales service from manager and tried to force failure of car MOT for exhaust emissions to flog me a £280 exhaust."
"Terrible customer service told they do not do xenon headlights although advertised on kwik fit website that available."
Efficiency and Timeliness
Pros:
"Within 5 minutes they'd adjusted the tyre pressure and they very kindly spent a further 5 minutes resetting the MMI on our Audi."
"I rang in the morning, got a same day afternoon appointment at the time I wanted."
"I arrived 1/2 hour early but they managed to squeeze me in and do the repair in quick time."
"I've bought tyres for my cars and had a puncture repaired. After shopping around the price of the tyres was competitive and the puncture repair (by Stewart) was completed promptly."
"Called in to replace a faulty tyre valve, the guys were really helpful and within 30 mins had replaced faulty valve and balanced the wheel."
"Had everything fixed within an hour (on a very cold afternoon!) and I literally left Kwik Fit Dursley really pleased and happy with the service provided."
"All the staff were very polite and courteous, Paul even skipped his lunch break to fit the new tyre for me left the centre at 12:30."
Cons:
"I was not given results of free geometry check (adjustment paid for) which I would appreciate as I have had previous problems."
"I arrived 5 minutes early for my 11:30 appointment... at 11:50 they had just taken my car into the garage."
"At this point I was the only customer there and they had 1 other car in the garage absolutely no idea why it took so long…"
"Called to ask about getting a tyre repaired was asked to come down at a specific time. When I turned up they had lots of cars still to do, and said I had a long wait."
"Don't seem fantastic at handling multiple customers waiting. Also, as part of the service said they'd refilled my screenwash but they definitely didn't."
"Not sure if the place is still open as they are ignoring their phone."
"Broke my locking wheel nut when changing my tyre, blamed the key instead of the fact they over torqued it."
Price and Value
Pros:
"Also really strict COVID hygiene procedures which they adhere to. Highly recommend these guys! Did I mention it was very reasonable price too!"
"They could have easily changed them anyway and charged me £800, but they didn't."
"Great atmosphere and good job well done for a good price."
"Excellent service and good honest advice from Paul who was very helpful. I got a good deal on some top of the range tyres which were on offer."
"Thank you to paul for sorting my appointment and helping me save money, not just today but in the future by setting me up on a Geo plan."
"Paul patiently waited till I was able to get back to the garage to collect the car and gave a discount due to working for the NHS."
"Ian offered a fair price and undertook the work within the hour."
Cons:
"Also the price at time was considerably dearer."
"Vmr quote 160 Kwickfit quote 350 or more when they make sht up."
"I've been to this place a few times now for a tyre. And every time I go there it's the same guy and all he says to me 'nope not today'."
"Purchased 4 tyre Fitted package online. Kwik Fit Dursley refused to fit tyres unless I paid an additional amount to have tyres fitted."
"Made online tyre purchase and fitting appointment. Appointment was in place when I arrived, but the tyres were not ☹."
"In reality they put 2 different tires on the car without letting us know and 45 minutes after my time slot and charged me an extra £30 for the privilege."
"Not the customer journey I anticipated, phoned them up for a quote for 2 front tires and time slot and got quoted £130."