Morrisons Reviews Summary

Customer Service

Pros:

• "Very nice gentleman gave me directions as I'd never been there before!"
• "On entry approached by staff by fish counter asking if I required any help to purchase anything."
• "Staff are always happy to help and they are always changing the decor according to the next annual event."
• "At the checkout you are always greater with a welcoming remark and produce is scanned with efficiency."
• "Fabulous! Simon, in the bakery helped me when I was looking for rather a lot of cakes for a special occasion."
• "Great in store experience and very helpful, friendly staff."
• "Staff polite and helpful."

Cons:

• "Asian lady dealing with customers was very rude to elderly man who was returning items."
• "Good supermarket. But sometimes some staff are inattentive and unhelpful."
• "service is shocking"
• "The customer service assistant quite rude telling me the computer was down so I can't add the points on for you."
• "Not all but some members of staff are rude."
• "Customer service is a key for me... Unfortunately the lady running the hot food counter had such a terrible attitude."
• "Customer service assistant Jo is very horrible!"

Café/Restaurant

Pros:

• "The cafe is also great, my friends and I had a nice time and a good meal."
• "Café/restaurant in the store is convenient and generally good affordable decent food served."
• "Love Morrisons lots of food products to choose from and beauty products even clothes."

Cons:

• "Takes far to long in the cafe.... egg on toast 35 minutes"
• "Avoid the cafe like the plague, filthy tables, no mugs for drinks."
• "Food in cafe is cold then when complain they blame the weather and just pop it in microwave probably for second time."
• "Used to love coming to this cafe but it's gone down hill waited nearly 30 minutes for my breakfast for it to be cold and items missing."
• "Went to the cafe on my break from work...20 minutes later still nothing"
• "Cafe Breakfast Awful."
• "The cafe was awful, bad service as there seemed to only be 2 people working."

Store Layout and Accessibility

Pros:

• "The Morrisons store in Bilston was built in a very accessible area."
• "Shop was clean and tidy and not any long queues at the tills which is always a good thing."
• "I like this morrisons easy parking, has a petrol station and store is always quiet."
• "On entering the store it's clean and well laid out with a very large selection of products."
• "The aisles are wide enough to enable customers to pass without any problems."
• "Nice clean store with ample parking."
• "Clean store, very helpful & friendly staff, all tills are open, no long queues."