Currys Reviews Summary

Customer Service

Pros:

• "Very helpful with advice you can genuinely trust."
• "The man who was serving me took me over to their technical department for help with me questions."
• "I would like to comment on the fantastic customer service that I received in your Winterstoke road store in Bristol today."
• "The assistant was brilliant - super well informed, incredibly helpful."
• "Would like to post a positive review of a particular member of staff, Matilde, in this shop. She was so very helpful, knowledgeable and pleasant and good natured."
• "Served by a young man called Radwan. He was excellent in his help and advice."
• "He was absolutely amazing gave us great advice and assistance nothing was too much trouble, very friendly."

Cons:

• "Went in today to buy a new monitor and spent 10 minutes watching the staff walking around on their phones or in standing together chatting while trying their best to avoid eye contact with customers."
• "Looked at fridges for half an hour not one person came up to us."
• "Every time I go there no one asks me if I would like any help."
• "I had a recent purchase from the shop, they have extremely poor customer service and communication."
• "One of the staff is rude and mean not all staff but the one i experiance he very rude.he serve us like a no one in there everything we ask for is no no no for him."
• "Even though i asked a member of staff if they could help me she replied very rudely 'I'm serving a customer!' Then walk away to stand by the front door using her phone."
• "Very rude and ignorant staff who obviously don't care about helping or selling goods."

Product Availability and Pricing

Pros:

• "Good selection of TV's and appliances on display with helpful staff."
• "You can also use gift voucher online by scratching off to reveal pin."
• "They have a system for click and collect so you can wait in a designated car parking spot if concerned with virus."
• "Delivery to 'home' address was quicker than expected."
• "If you purchase anything it can be delivered and installed at a fraction of the cost of other venues."
• "The lovely Tom not only sold me the Fan but built it for me so I could take it straight back to my Mum for her to use immediately."
• "Amazing! Came in to get the Xbox Series X after weeks of searching."

Cons:

• "Buying ink for works printer, red sticker on packaging 'buy 2 and save' I ask if I were to buy 2 what do I save? I'm told the second one is half price! At £33.99 I thought I'd get 2 only to be then told (with no apology for his mistake) oh no, your saving by buying the 2 pack!! When blatantly the bright red sticker is suggesting otherwise.... FALSE ADVERTISING !!!!!! "
• "This shop never has anything in stock. Waste of time to go there."
• "Beware that when it is busy, the staff can often fail to notice you if you require assistance."
• "Warning! Apparently paying for an order is not sufficient to secure your goods!"
• "Reserved a laptop on the Monday went to collect it the Wednesday, turns out the reservation had expired but they could still get me the it, however the price had gone up by £70."
• "Miss-leading information provided resulting in us coming back to the store to be offered the same laptop as the evening before."
• "Asked about 6 fridges none in stock. Why have them on display if not available."

Store Experience

Pros:

• "What's not to like, Technology worth having at Totally Excellent Prices & an Excellent Staff."
• "Great experience across the board, hence positive feedback where it's deserved."
• "All I can say is that I had an amazing experience at this store."
• "Fantastic staff. It's rare to find shops with staff who actually care, are knowledgeable and very friendly like this."
• "Really friendly & helpful staff (Tom @ Winterstoke Rd Branch) in particularly."
• "Nice place items neatly laid out."
• "Just a usual Curry's electrical store really, helpful staff when I visited who helped me with info about what I needed & where to find it in the store."

Cons:

• "Took my son bout 530 today to spend his birthday money what a joke!!!!"
• "I had to PAY!! £80 to buy the closest possible make."
• "Went to buy a laptop... Not a great way to express customer service!"
• "Lol this place is a joke, i waited 20+mins to buy something. Nobody approached me asking if i needed help."
• "Awful, went in to buy something and just watched staff stood around, most on their phones ignoring us and other customers."
• "Let's just say I won't be shopping at Curry's PC world, Winterstoke Rd, Bristol again."
• "Just an overall disappointing visit."