Address: Alfreton Rd, Darley Abbey, Derby DE21 4AP, United Kingdom
Phone: +441332342005
Rating: 4.8
based on 158 reviews.
Customer Service
Pros:
"Really helpful and friendly. Quick to carry out the work and I received a text advising I could collect the car, which was ready upon arrival."
"Kindly staff never additional costs, if they do, they always call and ask if you accept to fix what they found on service."
"Friendly, well mannered staff and I would recommend to others."
"The lovely lady on reception was amazing!!"
"Always reliable and lovely staff - Melissa on the desk is fab, confident and gets everything sorted fast and easy."
"Dealt with Melissa who was really professional and could not be more helpful."
"Melissa on reception is always friendly, helpful and efficient."
Cons:
"Polite and curtious, lovely girl on reception.. Went nr lunch time when I was on lunch break, only one other car there, but said they couldn't fit me in."
"Totally unprofessional, lack of internal communication, skill set and management."
"I was late for my next appointment :("
"Went for tyres and they fitted someone else's wheel... Would never use them again."
"Poor experience, took van back a second time still not right still pulls to left and steering wheel not straight, not a happy chappie."
"Will never use them again, and will make sure everyone I know doesn't."
"Receptionist is nice. Only reason for two stars... When I said I was unhappy the manager was rude and abrupt."
Quality of Work
Pros:
"Good job so far and on time, but issue only half resolved."
"Within an hour and a half I had a new tyre fitted at a very reasonable price!!"
"Very professional team handled my issue with ease."
"They fitted me in immediately without an appointment to diagnose a rattle from my exhaust. 15 minutes later the car was fixed with a repair to a heat shield at no charge."
"Got the work done to a great standard."
"Always take care with your car."
"Excellent service, very professional. Clean staff. Seat covers, carpet protection and best of all cleaned the white sealant from the tyre normal left on at other establishments."
Cons:
"Also didn't investigate problem thoroughly, the shaking in my car is still there."
"On checking the tyre pressures as I always do after having new tyres I find they have only been inflated to 36psi when it clearly states on the door pillar 58psi that's a 22psi difference."
"One of my alloys had a massive scratch all along the top as if they had been curbed badly."
"Pre booked for 2 new front tyres, took over an hour waiting to be completed then found one of the alloy wheels had been damaged."
"Had to wait 2 days for tyre to come in had an appointment for 11am no-one knew which tyre needed replacing."
"The state of the alloy wheels when my vehicle was handed back was dreadful, covered in grease and dirty finger prints."
"Shocking experience, sent car twice to Eden tyre now with ABS sensor fault and limp mode problems."
Efficiency and Timeliness
Pros:
"Had an appointment for 1.30 and my car was taken in the garage more or less the moment I arrived."
"Solve small problems instantly."
"They had it done in super quick time."
"Got me booked in same day for a front wheel alignment, in-and-out in about 30mins. Car tracks straight afterwards, no complaints."
"Dropped the van off at 8.30am and got a text at 10.00am to say it was ready! MOT, 4 x new tyres and 4 x new brake pads all done in 1 hour 30 mins!"
"They got me in within 30 mins & repaired my tyre, no fuss just quick & so efficient."
"On time and cheaper than the original quote which was a nice surprise."
Cons:
"The place was heaving, time wasn't honored, seemed like first come served... What's the point of a time??"
"Was there for a while as 1 tyre became 3 that needed to be replaced, plus they had to deal with a difficult job/car on the wheel alignment thingy."
"What's the point of a time??"
"Drove my car to derby to be told they couldn't straighten my rim because it was buckled, which is one of the services they offer!!!"
"Could not fault the tyre ordering online process. I arrived early so maybe it was my fault that the time to fit 2 tyres seemed to be longer than I expected."
"Had to wait a while for battery to be delivered and fitted but nice staff made the wait seem short."
"Would of easily given this place 5 stars, but wasn’t told about the £70 alignment fee."
Price and Value
Pros:
"Great price, service with a smile, and free coffee."
"Best place around the east Midlands for price and selection of tyres."
"Their prices are very competitive and the range of services is excellent."
"The price was very reasonable."
"Always excellent value for money and great service."