Address: 14 Old Birmingham Rd, Lickey End, Bromsgrove B60 1DE, United Kingdom
Phone: +441527872479
Rating: 4.8
based on 172 reviews.
Customer Service
Pros:
"Great service, friendly staff and nothing ever seemed too much trouble :)"
"The team at Arden demonstrate what good Estate Agents should be like."
"Excellent Communicator, who kept us in the picture the whole journey, always available for queries."
"The team were friendly, informative, very helpful and although there were a few complications with land registry during the sales progression, they were always transparent and kept us up to date and informed at all times."
"The whole team is very professional and friendly."
"They’re always on the ball, great communication and reply to any queries within a few hours."
"The level of communication is excellent, ensuring that all parties are kept informed at all stages of the process."
Cons:
"Lying while looking you in the eye is their MO."
"They decided they don’t like us just because we don’t have an English surname."
"I wouldn’t use them even if that means never selling or buying a house ever again..."
"I have never met such an arrogant and unfriendly bunch of ppl."
"Bad Service - Story telling time wasters - took over a week to find out anything."
"I will not use the company again, as dishonest and unprofessional."
"You are an embarrassment to the profession!"
Professionalism
Pros:
"Christine Carter, was my first point of contact, with the viewing of the potential home. She was professional, well presented, had all the information on hand and nothing was too much trouble for her."
"I found Arden to be very professional in their approach."
"The agents we were in contact with at Arden Estate Agents Bromsgrove were extremely helpful and professional."
"What a refreshing change it is to deal with an estate agent that's honest, transparent and does what they say will do."
"All the staff here friendly and extremely knowledgeable and Arden is without doubt the best estate agents I ever came across bar none!"
"All the agents we met were professional and knowledgeable."
"All the staff with whom we have come into contact at Arden Estate Agents in Bromsgrove have demonstrated great professionalism."
Cons:
"Quite a few times it seemed that Arden didn’t have a clue what was happening in the chain."
"We rent through Arden and I don't think communication is a strong point of theirs."
"However, they did also say they would chase the solicitor weekly yet over the course of 3-4 months we had maybe two updates from them in regards to the purchase."
"the whole process was incredibly stressful and we won’t be moving again any time soon but I do wonder if it could’ve been less stressful if we’d have been messed around less."
"Absolutely the worst letting agent."
"All staff perfectly friendly but Arden is so big that they just rely on volume and I feel that they didn’t really care too much if a sale fell through."
"Today a property of they are selling in Cottage Lane came up for sale. Within an hour of appearing on Rightmove I called to make a viewing. I was told they would call me back to arrange. An hour later I was told there was no viewing appointments left for this property."
Support and Guidance
Pros:
"Thanks to Christine who helped with an offer that was accepted on a property."
"We were immensely impressed by her attention to detail, availability and overall skills in dealing with various parties all having their own particular interests."
"I received an excellent service from Charlotte Horton. She was proactive in letting me know about properties that met my criteria coming on to the market and has kept me well informed and updated at every stage."
"Arden have provided exceptional customer service, as a seller they have kept things moving super fast... from valuation all the way through to selling the property they have communicated so well with both parties."
"Arden have been so helpful in our hunt for a house, they've been professional but also friendly, helpful and understanding."
"We’re on the hunt for a “forever home” and Arden have been incredibly accommodating and supportive for setting up / carrying out many viewings."
"The Sales exective Charlotte has been very helpful during the process of selling our property."
Cons:
"Five people in the chain and multiple enquiries and delays!"
"I would be hesitant to rent through them again."
"Tried to purchase a property in January 2022 and were told that the owners were willing to move into rented... When it came to it they wouldn’t and wanted the entire chain to wait 6months for their new build to be ready."
"I want to take this opportunity to thank Arden Estates for all their help during the sale of my house. Really attentive and a fantastic customer service!"
"They put up with me phoning several times a day and really did ease my nerves."
"The staff are so good they found me the perfect house the same day they came to value the house we were selling."
"Looking for a new home can be stressful, but staff at Arden responded to my queries speedily and very friendly."
Staff and Teamwork
Pros:
"I’ve recently bought my second property with Arden and I’ve been really impressed with everyone I’ve been in contact with."
"We have sold and bought a property using two branches of Arden Estate agents, on both accounts the service has been excellent."
"Sold my house through Arden. I couldn't be happier with the service the team at the Bromsgrove branch provided."
"I would absolutely recommend Arden if you want your house sold by a professional team who care about you every step of the way."
"Arden was instrumental in my partner and I purchasing our first home."
"We have recently bought our first home, and viewed MANY properties throughout our search. We found the team at Arden Redditch to be particularly helpful and knowledgable."
"The staff are very professional, including Charlotte, Savannah, Christine, Jon and Matt - would be happy to recommend them, and use again in the future."
Cons:
"We used Arden's Bromsgrove office to sell and then to buy and they are by far the best Estate Agents we've ever used!!"
"From start to finish of both my house sale and purchase Arden, Bromsgrove, have been professionally helpful, friendly and attentive."
"They’re always on the ball, great communication and reply to any queries within a few hours."
"The whole team were always professional & responsive."
"Arden (Bromsgrove) sold our property recently under very sad circumstances following a family bereavement. The whole team helped make a difficult process so much easier from start to finish."
"Everyone I have spoke to at their offices during the sale process were always professional and helpful."
"They kept in constant contact with us through the process, answered our questions pretty much immediately."