Address: Main Rd, Long Hanborough, Witney OX29 8LA, United Kingdom
Phone: +441865319099
Rating: 4.7
based on 190 reviews.
Customer Service
Pros:
"Yesterday I found myself in a tricky situation, North Oxford MINI saved the day but also with exceptional customer service!"
"Ricky has been the sales person on each occasion, he is professional, knowledgeable and good humoured throughout the process."
"Rhys made the whole process of buying a car stress free and actually enjoyable."
"The staff are very friendly and helpful."
"Katie is a great asset to the Oxford mini team."
"Josh answered every call and email and even did a video of the car for me."
"Ricky’s no pressure, no nonesense approach is like a breath of fresh air compared to our experiences of dealers from competing brands of cars."
Cons:
"Mini Customer services has still failed to put me in touch with a qualified engineer."
"I have tried to purchase a Mini Cooper for several weeks and my last email has been ignored."
"Another disappointing experience with this dealership."
"This felt like a case of 'pressured' upsell during service/MOT."
"I will not be recommending them or visiting them again."
"I tried to call 4 times (on three separate days) to arrange a wing mirror replacement. They either didn't pick up or promised to call me back with an estimate that never materialized."
"*Update* they ask you to email their customer services team. They do not reply!"
Facilities
Pros:
"Also, very, very clean toilets for able and wheelchairs and areas for baby's changing."
"Great facilities for working with laptop, comfortable seating and tables and good choice of complementary drinks."
"North Oxford Mini garage provides a very comfortable and relaxed space for its customers to wait."
"The seating area is of very good size and the tables are placed far from each other."
"The showroom was very swish and clean, and we were very happy with the cost."
"Venue is great, very modern interior and an awesome coffee bar."
"Good service, free coffee, very close to Hanborough railway station."
Cons:
"Was promised a complimentary wash and hoover but it definitely wasn't washed."
"The car in question has been reduced £1000+ since I first viewed it so well over priced."
"Not at all happy with this service and gearbox still juddering."
"The poor experiences I have had with the garage have prevented me from purchasing a new car from this dealership."
"The quality of service has declined over the 4 years I have owned my vehicle."
"Not impressed with North Oxford used Mini sales department."
"It took a long time to arrive, communication was difficult due to supply issues."
Product Knowledge
Pros:
"Went to north Oxford for parts for my classic BMW, knowledge and service was exceptional."
"Ricky Clarke helped me make the decision regarding the size and extras on the car."
"Technical and product knowledge were impressive."
"Rhys was knowledgeable, patient, and made the entire process seamless."
"His product knowledge and customer care cannot be faulted."
"The expert knowledge, guidance and patience shown by Rhys Lines was exemplary."
"The guys (Darren & Iftie and the whole team) are very knowledgeable with regards to specific parts that my car needed."
Cons:
"The Mini dealership is adamant that no evidence means No cover under warrant, so a hefty £2,330 bill to pay."
"Who really would keep on buying a product that fails after 8,000 miles and costs £2,300 to repair... Mini you must be laughing all the way to the bank!"
"The clutch and dual mass flywheel, burnt out catastrophically (whilst I was on the M4), under warranty, at a clocked 16, 900 miles on my recent Mini."
"For information Mini do not give a guarantee for a new clutch provided."
"Brought my car in for an MOT just over a week ago... That tyre blew yesterday on the A34 and I needed to pay for recovery."
"Mini do make great cars but it is up to you to choose the right one and best deal for you."
"I love my car but find it extremely difficult to get it serviced."
Customer Experience
Pros:
"I am really pleased with my new car the process from test driving to picking up the car was effortless."
"I am in love with my new mini!"
"Buying a car is a daunting experience ..... a showroom can be a hectic, intimidating place. However, the North Oxford mini centre proved to be a refreshing encounter."
"Bought a Mini Cooper S Sport - couldn’t be happier with the process/purchase."
"I’ve had my lovely Mini Clubman for just over a week and love love love driving it!"
"The collection of the car was a very exciting! It was made so easy by Rhys."
"We had the most wonderful experience buying our Mini from North Oxford Mini."
Cons:
"I’ve been a Mini Driver stuck in a Renault for years! So I was very excited about getting a mini!"
"I visited them twice now and on both occasions have not been satisfied with the service provided."
"I picked up my latest mini yesterday and as always I was very happy with Simon who explained everything to both me and my husband and will definitely be back in time for my next one and have told all my friends and family the best place to go for good service."
"Buying a car is a stressful business and we are reliant on a large garage to offer a fair price and staff we should be able to trust to give us a honest price and service."
"I as a potential customer do not feel valued."
"One star is too much! I have been a loyal Mini customer since the 80's."
"I havent had the best time with North Oxford Mini, I have been purchasing from them since 2008, some good and some very poor situation, but on saying this Ricky who I have dealt with over the last couple of weeks, has been the most very professional & understanding sales person."