Joseph Scott Reviews Summary

Customer Service

Pros:

• "Always approachable and went out of his way to ensure all our queries were answered."
• "They were very helpful and responsive at every step."
• "They were always prompt and never left anything unattended."
• "Lincoln is the most polite, charming and least pushy and extremely knowledgeable agent I have met."
• "Quick response and efficient."
• "He was prompt, efficient and a pleasure to deal with."
• "They made sure that they kept on top of everything on both sides, moving things along at every stage."

Cons:

• "At times I felt my sale was proceeding at a slow pace, but Sara remained calm and professional."
• "It wasn’t an easy and smooth process for us to get to this property."
• "the agent named Razvan rushed us in to signing the contract that directly contradicted what he was saying to our face."
• "When we finally moved in, there were some issues like the door without locks and shower leaking."
• "Also, delayed the process and we had to pay for days we couldn't yet access the property."
• "We’ve raised the concern to the person in charge of the repair and have reported it to fixflo but we’ve waited for 2months to finally have someone that will look after our concerns."
• "I rented a place through Joseph Scott. It started off really nice and pleasant but quickly turned into a very unpleasant experience."

Professionalism

Pros:

• "They were very professional and always promptly answers to our questions via emails and calls."
• "Their professionalism and communications were great."
• "Mitchell’s expertise and professionalism."
• "Everybody working at Joseph Scott is polite, professional and easy to work with."
• "They provided a seamless service from start to finish."
• "The numerous phone calls and emails were always answered with the upmost professionalism."
• "Professional and Courteous throughout the whole process of renting the Property."

Cons:

• "I am still owed the £165 razvan signed in writing we would get back."
• "The landlord let himself in without permission one day and left the front door wide open when i got home. This is illegal."
• "I don’t put a review on Google but I have to do this so the others don’t safer the same as I did my self with Joseph Scot as I pay the deposit as they asked me to do so and it took them three weeks to refund my money back so just want to say to any one dealing with the renting department as they’re not good at all they not honest they don’t update on time."

Communication

Pros:

• "I would highly recommend Joseph Scott to any sellers weighing up different estate agents in this part of London."
• "Will highly recommend Joseph Scott and specially Razvan!!!!"
• "I was kept informed of everything at all times and nothing was too much trouble."
• "Lincoln was always just a phone call away for advice and support."
• "He is extremely efficient at responding on WhatsApp and I feel confident that my property is in safe hands with him and the team."
• "They kept me fully updated throughout the whole process and were a pleasure to deal with."
• "Always available through email or via phone to chase solicitors or give expert advice or to allay fears that naturally crop up during this long process."

Cons:

• "When we needed intervention from Joseph (one of the directors), he was responsive, professional, reassuring and helped remove blockers."
• "To resolve and simplify the communication it was agreed to engage solely with the agency to resolve maintenance issues."