Pen Mill Hotel Reviews Summary

Customer Service

Pros:

• "Staff immediately attentive, polite and genuinely helpful."
• "The staff there are polite and attentive."
• "The staff were excellent. Very attentive and polite."
• "The staff were very helpful with any questions we had and checked to see if everything was ok."
• "Staff were fantastic, cheerful, friendly and efficient."
• "Without exception the staff were friendly and welcoming."
• "Staff are friendly and efficient."

Cons:

• "Service was very slow, I complained when the bill came out and asked them to take the late breakfast off, they refused and I would only discount us £2.69. Rude. Disappointed."
• "The waitress Charlie, who had walked passed our table several times had no awareness or interest in making sure any dinners were happy."
• "Food mundane bar staff very unhelpfull bordering on ignorant landlord only interested in fleecing customers of their hard earned cash."
• "We also had a waitress do a check back less than 60 seconds after we had sat down with our meal."

Food Quality

Pros:

• "This establishment always offers a welcoming environment with great food always on offer along with a superb range of Gin."
• "The food was cooked to perfection and the customer service was excellent."
• "Both of the meals were amazing will go again 100%."
• "Outrageously good meal!! Steak with a mushroom, half a beef tomato, some nicely crisped onion rings and a decent peppercorn sauce - not to mention chips that were to die for."
• "The carvery was excellent and the desserts were to die for."
• "The roast potatoes were divine, crispy on the outside perfectly fluffy inside."
• "The food was fantastic, the staff were friendly and helpful."

Cons:

• "The pork and beef were beyond chewy, the potatoes were so bland."
• "Over cooked steak garlic bread starter was dry and bland no flavour of garlic at all over priced didn't compensate for the terrible food."
• "We had a family meal l had the Spicy Chicken Enchiladas and it was terrible, dry, rubbery, leathery, burnt to black round the edge, and no flavour."
• "Who serves 1 ton of tortilla chips, with one table spoon of cheddar??? There was barely enough toppings to lubricate a hand full of chips!"
• "Had a carvery recently, food was cold, there was flies in all the food, which the server didn’t seem too bothered by, it should have been covered in between customers & it tasted like it had been sat there all day, was very dry."
• "The beef was a bit chewy and the roast potatoes were hard."
• "Food terrible and way over priced."

Ambience & Environment

Pros:

• "Really lovely building and well kept."
• "A very pretty building with a pleasant restaurant and bar on the ground floor."
• "The atmosphere was amazing beautifully decorated for Christmas."
• "The place itself is immaculate, very friendly and welcoming."
• "A lovely cheery bright reception at 11pm is well worth the five stars but it didn't stop there."
• "The pub interior has been recently redecorated, the place is clean/fresh throughout and hand sanitizer is provided at tables."
• "A very nice ambience, families, couples etc."

Cons:

• "The room was very tatty, the road noise/people noise made it quite hard to sleep and the window in the bathroom leaked making all our toiletries wet."
• "Not sure what to say, interior very dated, suits for elderly people who gathers there."
• "Rooms are average, room at back of hotel over the bar so lots of noise until it closed."
• "The manager made things worse by her defensive 'tone'."
• "My husband and I stayed Friday evening in room 5 it was very disappointing decor was dark."
• "Had a really lovely get together... only issue that I did take up with one of the workers was the fact that there was a very large areas of condensation mould In the area where they serve the food."
• "This place was relatively local After a long walk stopped off for a drink before driving home The Landlord was rude and arrogant to the point I left without ordering anything."