ML Performance Reviews Summary

Product Availability and Stock Issues

Pros:

• "Ordered an auxiliary stop/start battery for my Jaguar XF...ML Performance offered a great price and a promise of swift delivery."

Cons:

• "I ordered 5 litters of shell oil in October this year. Although the delivery was delayed, ML performance kept me informed at every stage."
• "They only decided to dispatch it after I decided to log a complaint with PayPal. ML ignored my emails when I queried where my items were."
• "Terrible. They dont hold any stock, there is next to no customer service."
• "I ordered some H and R longer wheel bolts...also realised I’d not ordered enough bolts so ordered another set too. All came in good time and they let me know when things were coming into stock."

Customer Service and Communication

Pros:

• "Thank you Cheynne and Angela for the constantly follow up and update, please keep up the good service!"
• "Ordered shock absorbers from ML. From the start the communication was excellent."
• "I called a few times but was unable to leave voicemails but someone called me back each time."

Cons:

• "AVOID THIS COMPANY! i have waited weeks for an order...I have tried calling but keep getting hung up on by an automated service."
• "Poor customer service (I have proof of purchase and refund note just so you know I have not made this up)."
• "Their own faq states: 'should there be any delay we will write to you at the earliest opportunity to inform you of the estimated lead time.'"

Shipping and Delivery

Pros:

• "Ordered a set of shock absorbers for the mother-in-laws fiesta. Price was spot on, contact following the order was great and the parts arrived ahead of given delivery date."

Cons:

• "Items arrived covered in oil (oil container was just sent in a plastic bag, not boxed)."
• "on Friday 05/10/2023 i purchased some products from ML the price was really good, but yo have been let down by your delivery partner FedEx."

Product Quality

Pros:

• "I recently purchased 4 Pirelli tires for my car from ML Performance, and I must say that the product quality and customer service were truly outstanding."

Cons:

• "I purchase an AA equal length mid pipe for a BMW M4. It doesn’t fit. I have contacted ML Performance to let them know but eventually they come back with excuse after excuse."

Pricing

Pros:

• "I have bought a few things now from MLperformance. I can safely say they have the best prices."

Cons:

• "Order #MLP86420, They SCAM costumer making them think they bought an item at reduced price."