Address: Regent Arcade, Regent St, Cheltenham GL50 1EU, United Kingdom
Rating: 4.1
based on 173 reviews.
Comfort and Ambiance
Pros:
"Watching a film in a very comfy sofa is definitely the way to do it."
"Seats themselves are so comfortable with plenty of leg room."
"Art deco setting is like stepping back in time, a little hidden gem."
"Relaxing chairs with plenty of leg room, any drinks or snacks brought directly to your seating."
"The decor is so fancy, with plenty of space in the bar to lounge around before/after your movie."
"Super comfy chaises, it is definitely the way to do it."
"We sat at the front were you have raised legs. It was really nice and preferred it over Cineworld."
"Seats are very comfortable. Signage is nonexistent so it wasn’t obvious to me how to purchase refreshments."
Cons:
"I have a mobility issue and I struggled to get down the very impressive stairs."
"Seats are not staggered enough and row in front restricted our view, screens too small for ‘blockbuster’ films."
"Seats are very comfortable. Biggest drawback is the size of the screen - way too small to give a cinematic experience."
"Seats in the front row to be a little close together. Bed/seats are super comfortable but hard to eat."
"Seats are fairly comfy with pillows... if there is an odd number In your party, you could end up 'cuddling' with someone you don't know."
"Seats are really small like a miniature sofa, they are so close the each other you're literally sitting a couple of inches away from the next sofa."
"Seats were still covered in popcorn."
"Seats were comfortable, but the overall experience was let down by lacklustre service."
Service and Staff
Pros:
"All of the staff are extremely friendly and helpful. The service is spot on."
"Staff are very good. Seats are very comfortable."
"The staff could not be more helpful. The ambience and the overall mood are perfect."
"Great friendly service, the food was delicious, and the seats were more than comfy."
"Received a really nice welcome and everything was explained which is always useful, if you've never been before."
"Came to watch a movie for the first time and the whole experience was phenomenal."
"Staff are polite, helpful and knowledgeable."
"The staff should really be praised for their details and welcoming approach to you."
Cons:
"Negatives - staff don't have a clue what is going on."
"Service was awful, food took 40minutes to arrive - leaving 5 minutes before movie."
"I don't know how many 'managers' they have? No signs for disabled access or lift at entrance & no one at the desk to give information there."
"Positives first the seats are very comfortable and it's a nice looking place. Negatives - staff don't have a clue what is going on."
"Arriving 20 mins early to for a 7pm film we were told that no food was being served apart from snacks and popcorn."
"Absolutely next level cinema. However, the staff are WOEFUL. Who ever is in charge needs to seriously look at improving the welcome when you arrive, the quality of the bar staff and the visibility of anyone in charge."
"Had a really great experience. However, the other reviews are correct. The service is HORRIBLE."
"We had to leave early as the staff were extremely rude to both me and the person I was with."
Food and Drinks
Pros:
"You can order nice food and drinks to be brought to your seats."
"We were greeted when we arrived and ordered food and drinks to our seats."
"The food and drinks were excellent, and everything else was perfect."
"First time I’ve been to a fancy cinema with lounge bar, cocktails and decent food delivered to your seat in the theatre."
"We arrived early and shared a plate of nachos with wine before we saw the film."
"Enjoyed the food, calamari, smashed avocado and nachos."
"The food was delicious, and the seats were more than comfy."
"Food and drinks delivered to your table throughout the film."
Cons:
"Ordered food and it never came, when we complained was told they couldn’t find our seats so ‘just put it somewhere else’."
"Arriving 20 mins early to for a 7pm film we were told that no food was being served apart from snacks and popcorn."
"The only choice was to order a selection of snacks to try to fill ourselves totalling around £30."
"Drinks tables between seats are too small, it’s dark and people are spilling their drinks left and right."
"Food and drink ordering is chaos no one comes and takes an order unless you bully them."
"Not to mention they have a photo room which doesn't actually send any photos out to you."
"Ordered a few small plates to share & be delivered into theatre during trailers, but arrived 20 mins into the film."
"There are so many 'managers' but none of them appear to have had any customer service training, they didn't know how to listen to people."