ODEON Huddersfield Reviews Summary

Accessibility

Pros:

• "Lift provides access to upper floors for mobility impaired."
• "Wheelchair accessible with lifts up to the screen level and space for wheelchairs at the front of screens 6 and 9 (and maybe others)."
• "Cinema was clean and tidy accessible for wheelchair users."
• "All of the screens are wheelchair accessible."

Cons:

• "The lift wasn't working so climbing up the stairs with a bad leg was not pleasant."
• "The toilets are clean but getting in would be difficult for a wheelchair because the entrances are narrow passages."

Parking

Pros:

• "Parking is shared with the football stadium which is worth bearing in mind on match days."
• "We could even park for free right outside the building. What a joy!!!"
• "There is ample parking across the bridge and there are footpaths and crossings to take you to the cinema."
• "This cinema is right next to the stadium so parking is good unless it's a match day."
• "Easy to find and ample parking."
• "It is disabled friendly and has free parking."

Cons:

• "Don’t waste your time going by car if there’s a match on."
• "Not too bad apart from the car park which is not monitored so it is full of bellends parking on double yellows and in disabled spots."
• "The only problem is that if you go during a match or event at the stadium then you’ll be struggling to get parked anywhere as there’s no proper traffic marshalling."
• "On these days there are rarely spaces & the largest bit of the car park is saved for football fans only."
• "Only downside is that parking can be difficult on a match day."
• "No parking due to football match."

Seating

Pros:

• "Cinema was great, friendly staff and seating is fine."
• "The seats are so comfy."
• "We were in premium seating."
• "Seats are comfortable and tickets are only £5."
• "Seats are comfortable."
• "Seats were very comfy & I enjoyed every moment being there."
• "The seats are comfy and you can upgrade to very comfy seats."

Cons:

• "The rear row seats were absolutely vile, some had clearly been replaced and were more uncomfortable that the 10 year old ones."
• "The seats were not very comfortable I even went for the better ones not great."
• "The seats are way outdated and need a revamp."
• "The seat that I had in screen 1 were uncomfortable for a 3 hour plus film."
• "Premier seats are still tiny, feel like I'm squished on a Ryanair flight."
• "The seats in the main screen are ripped, the sound is rather average."
• "Seats are very uncomfortable, even the 'premier' seats."

Cleanliness

Pros:

• "Cinema was clean and tidy accessible for wheelchair users."
• "The cinema was spotlessly clean. Enjoyed the movie, lots of singing and dancing."
• "Staff are friendly and helpful the theatres and foyers are very clean."
• "Very clean tidy cinema with loads of space within the building."
• "Cinemas are clean, picture and sound quality is good."
• "The cinema is always clean and tidy."
• "The facilities are kept clean, nice and up to standard very well."

Cons:

• "Everything is dated from the décor to the serving counters."
• "The cinema is dated and in much need of renovation."
• "The place was filthy, glass panels in stairwell don't look like they have ever been cleaned."
• "Toilets and screening cinema untidy and not clean."
• "The place was a mess afterwards."
• "The cinema (screen 5) was very dark and hard to see your seats or where you had pre booked to sit.. used light on phone and then realised how dirty the seats and the theatre was."
• "Was at screen 1, floor was filthy, and seats…. see for yourself and whilst you do, imagine the stale/musty odour."

Customer Service

Pros:

• "Cinema was great, friendly staff and seating is fine."
• "The staff are lovely and the food is surprisingly good for a cinema too!"
• "Amazing service from Matt and Karen who served us at the snack bar."
• "The staff were very attentive and considerate to our needs."
• "Helped by very kind staff called John when inquiring about posters and genuinely very pleased with customer service I have received."
• "Staff are very friendly."
• "Staff were friendly."

Cons:

• "Manager was very rude.. chucked us outside in the storm just so he could close the doors.... it was 12am!!!"
• "The staff clearly are following company guidelines but need to be taught how to deal with the public, especially the older generation."
• "Very poor customer service... no one even smile or guide you.. poor management."
• "The cinema was full out louts causing trouble and spoiling the film for everyone. Security were called and did nothing."
• "Staff surly and uncommunicative, no interaction or customer rapport."
• "Not one member of staff came to check this and at first they refused to move until we dealt with the matter ourselves."
• "Tonight we were left watching a poor new trainee struggle to scan tickets while 5 members of staff joked behind him refusing to help."

Value for Money

Pros:

• "Lovely place to go watch a film but the snacks are really overpriced so bring your own! Great selection of films though!"
• "Pluses: it's all clean, and you can usually get tickets for £5, plus a £1 booking fee."
• "Great deal..signed up to My Odeon (free of charge) and got cinema tickets to any film for £5 per person!!"
• "Seats are comfortable and tickets are only £5."
• "Reasonably priced cinema compared to the other rip off one's in the area (showcase, Cineworld) always use this cinema."
• "Very affordable cinema for all the family with lots of entertainment with games and pizza hut if you get a little peckish."
• "Reasonably priced. Worth the money you pay!!"

Cons:

• "First thing no SALT popcorn how in the cinema can't be a salt popcorn and 2nd thing Coke to drink, disgusting it wasn't Coke at all it was water looked like Coca-Cola."
• "Went to see a film in 3D. Paid extra for this and for the 3D glasses. Feel totally ripped off."
• "Very rough and scruffy place now, used to be nice many years ago, the building is a mess now and overpriced tickets."
• "Snacks and drinks are a bit expensive."
• "Overpriced sweets and snacks."
• "The ticket prices are very expensive, nearly £10 for an adult."
• "Food and drink is hugely over priced, and sadly the popcorn isn't fresh but delivered in large bags and warmed up."