Williams Stockport BMW Reviews Summary

Customer Service

Pros:

• "Warmly welcomed, impeccably looked after, followed by excellent communication while the car was with Williams."
• "Frank Martone went above and beyond to help me choose a car for immediate delivery, at a competitive price."
• "Visited to have a concern looked at under the approved used warranty. Showroom was great, staff very helpful."
• "Cheers for treating me as a valued customer and not just another number :)"
• "Johnathan was so helpful from start to finish, making the whole experience relaxed and enjoyable."
• "Exceptional service from Manny from start to finish and he really couldn’t do enough."
• "Thank you so much - 100% recommend!"

Cons:

• "Came in for a MOT and a service - absolute nightmare. Kept me waiting for 6hrs."
• "So three hours I simply sit there and they not started to look my car, every one's time is valued if they busy why they call early and the behaviour of the staff is not good as well."
• "I will NEVER pay a premium rate and have one of my cars serviced or looked after by this dealership."
• "Booked my car in for warranty work but they couldn’t find the fault."
• "Very cheeky those guys. Before I bought my car best friends ever and email returns and calls. Now that I want to cancel my gap insurance no answer."
• "This place has gone down hill from what it used to be like. My recent experience with the parts department was shocking."
• "the showroom manager is very rude and unprofessional."

Facilities & Amenities

Pros:

• "Great place, very polished premises and businesslike sales team, plus service and parts dept rate highly for me."
• "Customer parking was ample and easy to find."
• "They also do a complementary wash on collection which is a wonderful touch."
• "Walk a few meters and there is a sandwich van for lunch."
• "Well laid out showroom and helpful staff."
• "From the moment you walk in, they are very helpful, unlimited drinks & pastries, very yummy."
• "Plenty of drinks and free wifi made it easier."

Cons:

• "Beware and don't expect that you will receive quality service just because they offer free unhealthy drinks, the coffee is terrible anyway!"
• "Tricky to find without already knowing where it was."
• "Absolutely shocking service from the parts department."
• "Also the receptionists give the impression they really dont want to be there, and often say they will get someone to call back, but noone ever does."
• "All well on good taking your money and making finance proposals, but when you ask for something simple as making up private plates so you can put them on when v5 comes in, it’s I don’t think we can do that."
• "Having had the part changed, the car was not driving right at all and lost 75% of its power delivery."
• "If your car isn't worth over £100,000 they're not interested."

Sales & Purchase Experience

Pros:

• "Very impressed with this company, I have just brought a used car from Williams Stockport over the phone using video and pictures."
• "The whole experience dealing with BMW Stockport was great."
• "Made the lengthy journey from derby ro test drive and eventually buy my 1st BMW."
• "A first-class service from Danny Singh with the purchase of my BMW."
• "Without a doubt one of the best car buying experiences I've ever had in dealing with Williams Stockport BMW."
• "Probably the best car dealership I've come across so far and I have delt with a few in the past."
• "Purchased a BMW 2 series Gran Coupe from the salesman called George Kaye, Absolutely love the car!"

Cons:

• "I’ll be quite honest, dealing with this place is an absolute joke, credit where due Jack has been great, however the management team cannot seem to decide what to sell their car for."
• "Good range of cars but very overpriced given the current financial climate."
• "AVOID - 6 hour round trip to pick up a car - YG71 VKT was told it was a completely unmarked car!!"
• "Very poor service. I made enquiries about a used BMW. At first the sales people were helpful, but after a while they stopped responding to me."
• "Car had lots of noticeable marks from 10 metres away."
• "They refused to fix the handbrake because it was wearable."
• "I was looking to purchase an M Sport. I asked for a test drive but I was advised 'we do not encourage test drive'."