Address: 130 Manchester Rd, Wilmslow, SK9 2LE, United Kingdom
Phone: +441625529955
Rating: 3.7
based on 100 reviews.
Customer Service
Pros:
"BMW Assist have been great."
"A big thank you to Amie who completed all the paperwork and explained everything clearly to me."
"Rob & Elaine we’re superb from start to finish!"
"Fantastic experience at Blue Bell, the Service Advisors were second to none."
"Lewis Calcutt assisted me with my purchase and his service was brilliant."
"Superb and personal service received from Alexio, who stood out head and shoulders above other competing BMW dealership staff."
"Our sales advisor was Marcus excellent customer skills and very knowledgeable."
Cons:
"Contacted halliwell Jones at the end of October for two things... three phone calls later by the 22nd November I gave up!"
"When calling for an update I got varied responses, sometimes helpful but mostly rude and unhelpful."
"Lied trying to force a sale by claiming someone else was interested, promised to let me know if car was still there and didn’t."
"I asked for an estimate for a minor electrical repair and was told in a brusque and unwelcoming manner that just to provide an estimate would cost me £118."
"It took them a year of constant chasing to replace my spare key due to it not working from the off."
"I was basically bare faced lied too."
"Service department totally chaotic, disorganised, uncaring and unprofessional."
Quality of Work
Pros:
"The car was complimentary washed and vacuumed to a good standard."
"Had some warranty work done on my BMW 435d... The car was then washed and vacuumed and all completed ahead of schedule."
"14th Dec just called in as my Adblu light came on without any hesitation the aftersales team filled the tank and got me back on the road within 15 minutes absolutely fabulous service."
"The service was excellent both in terms of the customer care and mechanical work."
Cons:
"Fast forward 9 months and the alloys are corroding/milky from the centre cap on all 4 wheels."
"Misdiagnosed a fault on my car twice while the car was under warranty."
"Waited 4 months to be repaired here. Received the car back 19/7/22 and noticed they did not replace the tyre and 2 body panels where not fitted."
"Upon collection of the car, it had a cracked numberplate, missing dust caps, scraped front bumper."
"Presenting me with a £4.5k bill to put it right after a third inspection when the car was no longer under warranty."
"The same weekend I picked up the car, it had to go back to BMW as the sunroof liner had come off its rails and the charger supplied with the car was faulty."
"I booked my X3 in for a service and MOT I was informed that it needed 4 new tyres fair enough I authorised this to be done. After 2 days because they didn’t have the tyres in I picked up my car the wheels had white lubricant paste on, alloys were damaged trying to get the tyre off."
Communication
Pros:
"Well what can I say? We have had a fantastic service from Wilmslow BMW and this was in large part due to our salesman Alexio Vieira."
"I am sure that due to the service I received from both Alexio and Zoe I will keep coming back to Halliwell Jones Wilmslow in the future."
"Once the deal was done, Alexio continued to provide a great service, did a great car handover / induction and followed up when I got home to ensure I'd had a good 1st drive experience."
"Both Zoe and Alexio worked as a great team and served to give me that little extra confidence with buying a new car from start to finish."
"Thanks to the team who helped fix this - John, Katie and Cathy."
Cons:
"Terrible dealership - would avoid at all costs."
"What a useless organisation. I have a recall on my BMW and must have phoned 10 times. Never answer phone."
"Ordered parts they said they would be available same day at 2PM. Arrived at garage at 2PM and yes you guessed it no parts."
"Useless. Never answer the phone unless it goes into an overflow team."
"Last time I heard from BMW Wilmslow service was a week ago."
"Messages were taken every time by first line staff. So here I am, more than a week, no car, no contact, no news."
"I was again met with the response that all service advisors were busy but they would request someone to call me back 'urgently'. I am still waiting for the call."
Trustworthiness
Pros:
"A pleasure to deal with and straight as they come."
"We couldn't be happier with the car we bought from Halliwell Jones Wilmslow, great car, great experience, friendly and efficient staff."
"I would definitely recommend you go to this dealer if you want a BMW."
"Great experience and fantastic service from Alexio Vieira."
"Fantastic service from Alexio Vieira in the new sales department; from the first enquiry through to handover, he was absolutely on point."
"I purchased a new 135 m sport from Halliwell Jones Wilmslow and it was one of the best experiences I have had."
"Superb customer service. Highly recommend to potential BMW buyers."
Cons:
"Untrustworthy dont use them."
"Do not trust this garage at all and would advise anyone to avoid them and find somewhere that does not rip off customers."
"The 335d has been nothing but issues from day one in terms of BMW's aftercare as well as the shady sales practices."
"Awful BMW dealer just out to fleece you."
"All in all a dishonest garage and I will never buy from them again."
"Cannot get a test drive of a BMW M4 even though I’m a straightforward, keen buyer."
"Avoid! This place does not deserve the high quality reputation that comes with the BMW badge."