Smart Look Beauty Reviews Summary

Customer Service

Pros:

• "Competitive pricing and lovely customer service!"
• "Staff was friendly, they made my day, they have very good prices and best customer service."
• "The customer service was excellent."
• "They were all very warm, welcoming and friendly."
• "Wonderful experience...all staffs are very dedicated and friendly."
• "The staff was friendly and attentive."
• "I was greeted warmly, and the ambiance of the salon was relaxing and inviting."

Cons:

• "Customer service is so bad. I had to go back as I was not happy."
• "There was no apology, no customer care from the manager, a total nightmare."
• "ALSO VERY INTIMIDATING WHEN I COMPLAINED."
• "People would walk in and they would barely acknowledge them and say they are busy and to go somewhere else."
• "Don't waste your time here guys. i took my mum for Mother's Day and wanted it to be special, however the lady was very rude."
• "Really bad customer service. Had a very uncomfortable time seeing a customer making a complaint about badly done nails and wasn't listened to."
• "I feel like I was annoying the beautician when I asked her if they had availability for a pedicure."

Quality of Service

Pros:

• "Shital did my massage which was just amazing and so relaxing."
• "Actually the best set of cluster lashes I've ever got done."
• "The staff wore gloves throughout and cleaned up my toenails thoroughly."
• "This one is by far the best quality and value for money."
• "Reshma done a great job!"
• "Thank you Reshma for the wonderful lash treatment! They look just as I wanted them."
• "I loved how clean it was."

Cons:

• "This place is very disappointing!! Don’t come here. Just had the most horrible situation after one of the ladies damaged my eyebrows."
• "These people are so unprofessional and useless."
• "Refund refused for services not provided!!"
• "The massage was mish mash she was not a massager."
• "Terrible manicure - my nails literally look as though a child has painted them."
• "Uneven nails that peeled after a day."
• "The whole removal process took 20-25 mins and felt like my nails were left to sit with the removal pads for too long whilst the technician disappeared into another room!"

Value for Money

Pros:

• "The hair removal is good value for money."
• "One of the best Shellac manicure and pedicure I have ever had."
• "It's ideal because it's in a mall with parking, restaurants and cinema. They are on the pricier side but that's what you pay for quality and cleanliness!"

Cons:

• "I just wish I had read the reviews before I paid £30!"
• "Charged me £47 for an eyebrow thread, side-of-face wax and lip wax."
• "£47 for an awful treatment."
• "I paid £40 for nothing and she told me to do shellac because last 4 weeks at least don’t charge that much when you don’t know how to work, this salon is not even for one star."
• "They charged me £83 crazy expensive."
• "It was definitely not worth the money, very expensive for unsatisfying service."
• "Waste of money. Went for a mani and pedi, within hours the varnish started coming off and looked absolutely terrible the next day."